E-commerce Customer Service Advocate | NIGHT SHIFT

2 weeks ago

Makati, Philippines KMC Solutions, Inc. Full time

E-commerce Customer Service Advocate | NIGHT SHIFT KMC Solutions, Inc. Job Description Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE ADVOCATE Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture. On top of your salary, here are the exciting benefits you can look forward to: Health Insurance/HMO Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a CUSTOMER SERVICE ADVOCATE include: Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media. Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements. Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction. Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues. Demonstrate unparalleled product knowledge and offer exceptional style advice for customers. To apply, you must be an expert on the following requirements: You must have 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international) 2 years BPO experience You have excellent verbal and written communication skills. You have a customer-first mindset with an empathic approach to problem-solving. You are adaptable to a changing or rotating schedule depending on the company’s needs. You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed. You are professional, personable and someone who is willing to adapt to change. You have a creative mind to create memorable customer service experiences. You go above and beyond to provide outstanding white glove customer service. Work setup: Onsite, 10 PM to 7 AM. Location: Makati Customer Service Retail Ecommerce Call support Chat support Email support Call Centre Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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