Patient Service Representative

2 weeks ago

Biñan, Philippines Harris Global Business Services (GBS) Full time

Overview

A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing them and listening to their concerns. They then ensure that the patient gets those needs met by coordinating information available from and to consumers, family members, medical personnel, and administrative staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Responsibilities
  • Answer incoming calls according to procedure and departmental standards.
  • Assist patients in their queries and concerns.
  • Collect patients\' outstanding balance.
  • Assist third party entities, e.g., insurance, in their queries regarding patients\' accounts.
  • Place outbound collection calls according to procedure and departmental standards.
  • Assist patients in their billing queries and concerns.
  • Ensure HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position\'s duties and responsibilities.
  • Be a team player and supportive of department and company goals and policies.
  • Be reliable and punctual by maintaining a good attendance record and arriving on time for work and breaks.
  • Other related duties may be assigned from time to time.
Qualifications And Requirements
  • Preferably college graduate or at least 2 years in college.
  • Degrees and courses related to medical field are a plus.
  • Strong written and verbal communication skills.
  • Ability to work effectively with minimal supervision.
  • Ability to work with confidential information.
  • Able to perform simple mathematical calculations.
  • Detail oriented.
  • Proficient in the use of email.
  • Highly motivated self-starter.
  • Organized, able to set priorities and meet deadlines.
  • Dependable and reliable.
  • Team player supportive of department and company goals and policies.
  • Must be flexible with schedule.
  • At least 1 year call center experience related to medical accounts and programs is a plus.
Why Join Us?
  • Fully remote role
  • Competitive benefits: Insurance, lifestyle rewards & more
  • Work with a passionate, global team making an impact in the utility industry
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Health Care Provider
  • Industries: Outsourcing and Offshoring Consulting
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