Senior Technical Support Engineer, CDN

About Cloudflare At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. We protect and accelerate Internet applications without adding hardware, installing software, or changing a line of code. Cloudflare helps properties see improved performance and reduced spam and attacks. Cloudflare is recognized for its culture and innovation. Available Locations: Lisbon, Portugal Team and Role Do you love solving complex problems and interacting with people? Are you passionate about helping customers? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues and collaborate with the Technical Operations team that runs our global distributed network. This position provides an opportunity to learn the inner workings of Cloudflare’s technology and gain a deeper understanding of Internet technologies. You will focus on providing support for our CDN and Developer Platform products: CDN, Stream, Workers, Pages, etc. Responsibilities Provide technical customer support for Cloudflare’s CDN and Developer Platform products (CDN, Stream, Workers, Pages, etc.). Collaborate with the Technical Operations team to support the global distributed network. Engage with customers to understand issues, reproduce problems, and deliver timely resolutions. Communicate effectively through various support channels and maintain a customer-first mindset. Learn the inner workings of Cloudflare’s technology and expand knowledge of Internet technologies. Qualifications Experience in a customer-facing role as part of a team. Experience solving HTTP, DNS, and other networking-related problems. Experience with a common web development language (for example, JavaScript). Understanding of how the Internet works. Experience in a support role where you resolve tickets successfully. Comfort with communicating through various support channels and a customer-first approach. Motivated self-starter with a desire to expand your skill set. Bonus Points Fluency in German, Japanese, French, Spanish, Portuguese, or Mandarin. Familiarity with Cloudflare and having a site actively using our platform. Solid understanding of problem-solving with command-line tools (curl, dig, traceroute, tcpdump). Familiarity with web servers (Nginx, Apache, IIS) and general server concepts. Interest in DNS/CDN concepts: Cache, SSL, Cloudflare Workers. Familiarity with databases (PostgreSQL, MySQL, MS SQL) or other database servers. Experience with Cloudflare Workers or JavaScript. Experience with video encoding and streaming solutions. What Makes Cloudflare Special? We are a highly ambitious, large-scale technology company with a soul. Our mission includes protecting the free and open Internet. Project Galileo: Since 2014, we’ve equipped journalism and civil society organizations with tools to defend against attacks, at no cost. Athenian Project: In 2017, we created the Athenian Project to protect local governments and ensure access to election information and voter registration. Since then, we have provided services to local government election websites in multiple states. 1.1.1.1: We released 1.1.1.1 to improve Internet foundations with a faster, more secure, privacy-centric DNS resolver. We do not store client IP addresses and do not sell data to advertisers. We remain committed to our privacy commitments. Sound like something you’d like to be part of? We’d love to hear from you This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require accommodations to apply, please contact us at or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr