E-Commerce Sales Specialist

7 days ago

Taguig, Philippines GainStrong Full time

About the job E-Commerce Sales Specialist As Online Sales and Operations Specialist, your primary goal is to meet and exceed sales targets while ensuring excellent sales services. You will manage and engage customers using web-based communication channels. Quick Response: Respond promptly and effectively handle customer inquiries, objections, and close sales in a polite, friendly, and professional manner via chat and phone calls. Selling and Management of Selling Platforms: Manage platforms such as Website, Facebook, Instagram, TikTok, Lazada, Shopee, Zalora, and others. Upselling and Cross-Selling: Suggest related products or services to enhance the customer's experience. Prepare daily and monthly sales reports. Client Relationship Follow-Up: Regularly follow up with clients to maintain relationships and gather feedback. Database Management: Update the client database with prospective customers' contact details and interests. Customer Service Provide exceptional after-sales service: Address customer complaints, returns, and refunds promptly and professionally. Fulfill Customer Requests: Handle requests such as same-day delivery booking, product reservations, and monogramming. Operations Booking: Track and update clients' orders via same-day delivery or parcel. Packing: Record purchased orders. Periodic Checking: Conduct periodic checks of inventory. Job Qualifications: Qualifications and Skills: Female only 2-year course or college graduate At least 2 years' work experience, preferably in online selling Sales-oriented with a can-do attitude Knowledge in online marketing trends (Social Media, Website, and Online selling platforms such as Lazada, Shopee) Comfortable with numbers and proficient in Microsoft Excel for sales reports #J-18808-Ljbffr

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