Customer Service Supervisor

1 day ago

Taguig, Philippines Optima Total Solutions Inc Full time

Job Summary We are looking for a Mandarin speaking Customer Service Supervisor, preferably with experience in iGaming, the Internet industry, and BPO. Responsibilities Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency. Monitor key customer service performance indicators (e.g., response time, customer satisfaction, and resolution rate), promptly identify issues, and implement optimization measures. Drive the implementation of management strategies at the team level to ensure the achievement of business objectives. Monitor team members performance, engagement, and execution behavior, and provide regular reports to management for decision‑making purposes. Establish and maintain standard operating procedures (SOPs) and training systems to enhance team professionalism and ensure consistency in execution. Conduct onboarding training to ensure new employees quickly master gaming platform workflows, member tagging logic, deposit/withdrawal processes, and risk control policies. Optimize customer service scripts and knowledge base content to enhance the collaboration between AI chatbots and live agents, improving issue resolution efficiency and user experience. Handle escalations involving VIP users, high‑value players, and major complaints, coordinating with backend, risk control, and operations teams to drive issue closure. Collect and analyze customer service operational data (e.g., inquiry types, traffic trends, and issue distribution) and generate regular reports to support platform strategy optimization. Qualifications Minimum of 1 year of customer service experience in online gaming or a related entertainment platform. Strong team coordination and leadership skills, with the ability to develop shift schedules and manage emergency staffing adjustments. Proficient in core gaming operational processes such as deposits, withdrawals, bonus issuance, and betting anomaly handling, with the ability to guide team members in proper execution. Highly responsible and resilient, capable of maintaining clear judgment and consistent performance in a fast‑paced, high‑demand environment. Preferred Qualifications Experience using Zoho customer service systems (such as Zoho Desk, Zoho CRM, or Zoho SalesIQ). Filipino‑Chinese (Fil‑Chi) background preferred, providing advantages in cross‑cultural communication and team management. Prior experience as a customer service team leader, supervisor, trainer, or quality assurance (QA) personnel is a strong advantage. Knowledge of VIP player lifecycle management, customer segmentation strategies, or high‑value player servicing models. Seniority Level Associate Employment Type Full‑time Job Function Customer Service Industries Human Resources Services #J-18808-Ljbffr

  • Customer Service Supervisor

    4 weeks ago

    Taguig, Philippines Optum Full time

    Optum Taguig, National Capital Region, Philippines Customer Service Supervisor – Optum Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need...

  • Customer Service Supervisor

    2 days ago

    Taguig, National Capital Region, Philippines Robert Walters Full time ₱1,200,000 - ₱2,400,000 per year

    Salary: Competitive and based on experience Location: TaguigOur client is seeking a dedicated and experienced Customer Service Supervisor to lead a team of highly motivated customer support professionals. This role is critical in delivering an outstanding customer experience globally. The successful candidate will be responsible for developing and leading a...

  • Customer Service Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines MC HOME DEPOT Full time ₱600,000 - ₱1,200,000 per year

    Job Summary:Customer Service Supervisor is the person responsible to lead, manage, motivate, develop a team of customer service staff and provide support to ensure the highest levels of customer service, taking responsibility for all employee related matters including performance and absence management. To meet the performance targets set for the position...

  • Customer Service Supervisor

    4 weeks ago

    Taguig, Philippines UnitedHealth Group Full time

    Overview Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented...

  • Customer Service

    1 week ago

    Taguig, National Capital Region, Philippines CEO Concierge Service Inc. Full time ₱15,000 - ₱30,000 per year

    Job description:At CEO Concierge, we specialize in providing exceptional virtual assistants tailored specifically for CEOs and partners. Our dedicated team of highly skilled and experienced assistants helps CEOs and partners maximize productivity, streamline workflow, and focus on strategic decision-making. Built on the principles of efficiency,...

  • Customer Service Associate

    5 hours ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱180,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Associate

    2 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱200,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Supervisor 1

    1 week ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time ₱900,000 - ₱1,200,000 per year

    The BusinessOur Benefit Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our purpose is to help our clients' employees realize the full potential of their benefits, helping them be happier, healthier and more secure.Position Overview:The Benefits Outsourcing Customer...

  • Customer Service Supervisor 1

    2 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time ₱900,000 - ₱1,200,000 per year

    DescriptionThe BusinessOur Benefit Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our purpose is to help our clients' employees realize the full potential of their benefits, helping them be happier, healthier and more secure.Position OverviewThe Benefits Outsourcing...

  • Customer Service Supervisor

    4 weeks ago

    Taguig, Philippines UnitedHealth Group Full time

    Overview Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented...