Traffic Operations Specialist

2 weeks ago

Cebu City, Philippines Metro Pacific Tollways Corporation Full time

Overview

Under the supervision of the Operations Supervisor, this position is responsible for monitoring the expressway through CCTV systems, radio communications, and the incident management system. The role focuses on controlling traffic and security operations and recording all activities in HORUS, the Intelligent Transport System. The position ensures the timely and efficient mobilization of Patrol Crew, Emergency Medical Services, Towing Services, and other necessary resources to address accidents and incidents promptly.

Duties and Responsibilities
  • Monitor the condition of the expressway to ensure it is free from traffic hazards and to ensure a safe and seamless passage.
  • Ensure timely and effective mobilization of Patrol Crew, Emergency Medical Services, and Incident Response Team at the incident site.
  • Ensure that all incidents are monitored and logged in the incident management system with accurate dispatch times and end times.
  • Provide real-time traffic updates to senior management, grantors, and media through various means (Email, SMS, Social Media) as per approved procedure.
  • Gather and analyze reports from the Patrol Crew and motorists to identify areas for improvement or rectification and initiate actions to address these.
  • Implement appropriate traffic management plans to reduce the effects of incidents on motorists and responding personnel.
  • Operate portable radio, measuring devices, calculator, camera, tape recorder, and other equipment as needed and ensure proper use and maintenance; maintain a clean workstation at all times.
  • Prepare shift reports and submit them on time to the Supervisor.
  • Provide exceptional customer service to motorists and the general public.
  • Follow all safety rules and protocols set by the company.
Qualifications

A. Education: Graduate of any four-year course

B. Experience:

  • Working knowledge in a control center, security or dispatching operations
  • Computer literate with above-average Excel skills; preferably experience in radio communication/operations
  • Ability to organize activities and personnel as per plan
  • Good communication and listening skills
  • Ability to make good decisions and provide sound solutions
  • Background in report writing and incident response
  • Good interpersonal skills
  • Team player

Other Requirements:

  • May be required to stay beyond shift hours until a reliever or TCR Specialists become available
  • Required to be on a call status
  • Required to operate and care for all assigned tools and equipment safely
  • Must have the ability to detect malfunctions and defects of equipment
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Construction

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