Head of Operations

3 weeks ago

Pasig, Philippines Bruno's Services Corporation Full time

Bruno’s Services Corporation is a multi‑store, service retail barbershop brand with over 35 years of experience, continually setting the standard in premium grooming for men of all ages. We are looking for Operations Head who will lead our business to new heights of excellence. Qualifications Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, or Airline Cabin Management 8–10 years of progressive leadership experience in service retail, hospitality, or service operations, with at least 5 years in a senior management role Proven track record in multi‑store management, service quality assurance, and team development Excellent written and verbal communication skills Strong leadership and people skills Proficiency in operational software such as Slack, Oracle, Monday.com, and Microsoft Office Analytical, strategic, dynamic, result‑oriented, organized with excellent problem‑solving, decision‑making, and negotiation skills Job Purpose Responsible for the overall strategic operations of the business, ensuring exceptional customer experience, service quality, and operational efficiency across all stores with the end goal of achieving business objectives and profitability. Customer Experience & Brand Alignment Ensures service excellence and customer satisfaction across all service touchpoints. Operational Leadership Oversees the overall operations of stores ensuring consistency in service quality, cleanliness, ambiance, and overall customer experience. People Management & Training Provides leadership and guidance to managers and staff to ensure high performance and accountability. Business Strategy and Growth Works with top management in formulating business strategies to expand the grooming service network. Develops operational models that balance service quality, employees and independent contractors’ productivity, and profitability. Reviews and manages operational budgets, controls costs, and optimizes resource allocation across stores. Monitors, reviews store‑level revenue and expenses, drives profitability, and recommends corrective measures when necessary. Compliance & Safety Ensures compliance with all government regulations governing the conduct of the business. Enforces strict health, safety, and hygiene protocols to protect employees, independent contractors, and customers. Mitigates operational risks through preventive measures and proper crisis management procedures. Work Setup Full‑time position Competitive salary and benefits package Seniority level Executive Employment type Full‑time Job function Management and Manufacturing Industries Health, Wellness & Fitness Location: Manila, National Capital Region, Philippines. Posted 6 hours ago. #J-18808-Ljbffr

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