Technical Support Specialist
3 days ago
Qualifications Technical aptitude or familiarity with software and web technologies such as:HTML, JavaScript, WordPress, SQL queries, Exponea (or other CRM platform tools), Microsoft Word, Excel, and cloud platforms (e.g., Azure, GCP). 2–3 years of relevant experience in a technical support, application support, or related role. Strong organizational and coordination skills , with the ability to manage multiple priorities effectively. Excellent research and problem-solving abilities , able to diagnose complex technical issues. Exceptional verbal and written communication skills , with the ability to clearly document and explain solutions. Collaborative mindset , able to utilize internal communication tools to align with cross‑functional stakeholders. Prior experience as a Technical Specialist is preferred but not required. Experience in the healthcare and/or software industry is a plus. Job Description Key Responsibilities: Investigate and resolve escalated technical issues that cannot be addressed by Tier 1 Support. Identify and isolate system faults , provide initial analysis, and propose resolutions for review and approval by senior team members. Prepare detailed issue documentation and supporting information for escalation to Tier 3 or development teams when deeper system intervention is required. Develop support commands, scripts, or workarounds to resolve recurring customer issues efficiently. Utilize Internal Admin Tools (IAT) to diagnose, troubleshoot, and resolve application or system‑related issues. Ensure prompt and appropriate responses to escalated issues, following Helix’s internal processes, standards, and escalation protocols. Collaborate with senior agents and supervisors to gain a deeper understanding of systems, processes, and procedures. Contribute to knowledge base articles and documentation to support continuous improvement and future issue prevention. Proactively identify opportunities for system optimization and issue prevention. #J-18808-Ljbffr
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Technical Support Specialist
5 days ago
Muntinlupa, Philippines SGS Full timeSGS Muntinlupa City, National Capital Region, Philippines Technical Support Specialist Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable...
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L2 Technical Support Specialist
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Muntinlupa, Philippines NYGC Services, Inc. Full timeRole Requirements Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP) With 2-3 years of relevant experience. Solid organization and coordination skills. Outstanding research and problem-solving skills. Excellent...
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L2 Technical Support
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Muntinlupa, Philippines Ascendion Full timeQualifications With 2-3 years of relevant experience. Technical aptitude or familiarity with software concepts such as HTML, JavaScript WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP) Role Summary The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise &...
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L2 Technical Support
2 weeks ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeJob Title: L2 Technical Support Location: Alabang, Muntinlupa (Hybrid - 3x per week RTO) Mode of Hiring: Contract (6 months Extendable) Shift: Day Job Description: Research issues not able to be resolved by Tier 1 and identify system fault Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues...
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Technical Support Specialist
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Muntinlupa, Philippines BOLDR PH, INC. Full timeA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Technical Support Specialist
1 week ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeRequirements Has at least one (1) year of experience on tasks related to IT Help Desk including but not limited to problem tracking, phone consulting, voicemail consulting among others. Technical Exposure Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage. Exposure in...
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L2 Support
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Muntinlupa, Philippines Hunter's Hub Inc. Full timeOn-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time Job Description Research issues not resolved by Tier 1 and identify system faults Provide initial fault isolation and propose resolutions for approval by senior team members to address issues promptly Prepare additional detailed information for Tier 3 on issues requiring developer involvement Create support...
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Technical Support Specialist
3 weeks ago
Muntinlupa, Philippines SGS Full timeCompany Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job DescriptionPRIMARY RESPONSIBILITIES...
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IT Technical Support
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Muntinlupa, Philippines 1stA Logistics Full timeThe IT Technical Support is responsible for providing technical assistance, troubleshooting, and support to ensure the smooth operation of the company’s computer systems, network, and other technology-related equipment. This role involves diagnosing hardware and software issues, installing and configuring systems, and ensuring optimal performance of IT...
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Application Support Specialist
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Muntinlupa, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full timeCompany Description Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and...