L2 Technical Support

7 days ago


Muntinlupa, Philippines Ascendion Full time

Qualifications With 2-3 years of relevant experience. Technical aptitude or familiarity with software concepts such as HTML, JavaScript WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP) Role Summary The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise & 4PatientCare. Role Description Research issues not able to be resolved by Tier 1 and identify system fault Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues promptly. Prepare additional detailed information for Tier 3 on issues that require dev involvement Create support commands/scripts/workarounds to resolve customer issues Support issue resolution with various Internal Admin Tools (IAT) Respond to more advanced issues escalations promptly and appropriately, per Helix’s internal processes, procedures and systems. Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes and procedures. #J-18808-Ljbffr


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