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Consumer Onboarding Specialist
4 weeks ago
Overview
The Consumer Onboarding Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.
What you will do- Responsible for the day-to-day operations such as, but not limited to, applicable customer due diligence on high risk customer applications.
- Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.
- Accountable in building and managing the team KPIs.
- Able to communicate effectively especially with Senior Leaders to strategize and implement key initiatives.
- Can effectively perform Root Cause Analysis (RCA) and deep dive to identify pain points and come up with the right solutions. Ability to multi-task (projects) and delivering these in a timely manner.
- Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.
- Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
- Responsible for managing existing vendors/third party service providers.
- Should be able to monitor latest updates and trends on KYC policies from local regulators and the general industry.
- Strong compliance mindset (strengthen QA process and improve day to day monitoring of performance).
- Proactive and accurate monitoring of Service Level Agreements (SLAs) and overall team performance
- Graduate of any 4-year business course.
- With experience on customer onboarding in Fintech or any Financial Institution for at least 3 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.
- With at least 2-3 years of experience on vendor and contracts management.
- Has excellent written, oral communication and presentation skills.
- Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.
- Proven ability to conduct thorough research and analyze complex information.
- Possesses a keen eye for detail.
- Comfortable working with numbers and able to generate insightful and accurate reports.
- Highly adaptable and flexible, able to work within a group or as an individual contributor.
