Technical Support Supervisor

4 weeks ago

Pasay, Philippines SMDC Full time

SMDC Pasay, National Capital Region, Philippines

Technical Support Supervisor

SMDC Pasay, National Capital Region, Philippines

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Job Summary

To provide support to all SMDC employees by providing 1st level technical support through phone, email, remote troubleshooting or onsite visit through daily service delivery monitoring and service escalation. This includes regular performance reporting and/or updating status of tickets.

Responsibilities

  • Set up PCs, peripherals, productivity applications and business applications for all SMDC employees by ensuring that IT standards are followed.
  • Assist the technical operations in the administration and maintenance of the enterprise voice and data network, as needed.
  • Promote responsible usage and care of all IT assets through the asset management process i.e., all IT equipment is accounted and accountability per item is tagged. If employee resigns, all the assigned accountabilities should be validated by IT prior to clearance.
  • Provide technical support to end users in head office and sites.
  • Liaise with third party contractors for technical support, warranty claims and repairs.
  • Coordinate with different business units in the fulfillment of their respective requirements.
  • Do research and development for new ideas and latest IT innovations that will help the company in the achievement of its technology goals.

JOB QUALIFICATIONS AND SKILLS REQUIRED

  • Graduate of BS IT / BSCS / BSCoE or equivalent
  • Fresh graduates are welcome, but experience in the IT field is an advantage
  • In-depth computer hardware knowledge and troubleshooting skills
  • Basic networking skills is an advantage
  • Knowledgeable in Microsoft Active Directory and other Microsoft applications
  • Customer oriented
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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