IT Technical Support

3 weeks ago


Pasay, Philippines Neksjob Philippines Full time

On-site - Pasay >10 Yrs Exp Bachelor Full-time

Job Description

We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth, and exceptional service delivery .

You will be responsible for leading large-scale teams , driving strategic execution , and fostering a collaborative, performance-driven culture across all business units.

Executive Leadership & Stakeholder Management

  • Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy.
  • Build and maintain strong relationships with global business and technology stakeholders.
  • Promote a culture of accountability, collaboration, and transparency.

Technology Expertise (Mandatory)

  • Provide technical guidance based on strong understanding of industry trends and emerging technologies.
  • Support innovation and tech-driven decision-making across teams.

Operational Excellence & Delivery Management

  • Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
  • Manage KPIs, operational metrics, and continuous improvement programs.
  • Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.

Talent Development & Organizational Culture

  • Attract, develop, and retain high-performing talent.
  • Mentor senior and mid-level managers to strengthen the leadership pipeline.
  • Promote a positive, inclusive, and performance-oriented work culture.
  • Partner effectively with global teams across NA, EMEA, and APAC.
  • Align local efforts with enterprise-wide priorities and values.
  • Contribute to global strategic initiatives and transformation projects.
  • 20+ years of experience in Technology, Operations, or Delivery Management
  • Minimum 5 years in a senior leadership or site head role
  • Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
  • Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
  • Experience managing teams of 300+ FTEs in a global support center environment
  • Strong cross-cultural management and stakeholder collaboration skills
  • Tech-savvy with a passion for innovation and continuous improvement

What We Offer:

  • A high-impact leadership opportunity with global visibility
  • A chance to shape the future of a strategic delivery center
  • A collaborative, inclusive, and growth-oriented work environment
  • Competitive salary and benefits package
#J-18808-Ljbffr

  • Pasay, Philippines SMDC Full time

    SMDC Pasay, National Capital Region, Philippines Technical Support Manager SMDC Pasay, National Capital Region, Philippines The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and...


  • Pasay, Philippines SM Investments Corporation Full time

    Please note that this is a job description and not an application portal. To apply, please follow the appropriate channels. Job Responsibilities: Direct and coordinate a team of Technical Support Engineers Prioritize IT-related problems as they come in and escalate when necessary Assign problems/tasks to Technical Support Engineers Regularly analyze and...


  • Pasay, Philippines ACCPRO INTERNATIONAL Full time

    Work Address: MOA, Pasay Work Set-up: Hybrid (1-2x a month RTO) Work Schedule: Night Shift (starts at 9pm) DUTIES and RESPONSIBILITIES: • Delight customers by providing timely, expert advice • Act as the first level of support for questions, issues, and common tasks • Prioritize cases and respond to inquiries with speed and precision • Use written...


  • Pasay, Philippines ACCPRO INTERNATIONAL Full time

    Work Address: MOA, Pasay Work Set-up: Hybrid (1-2x a month RTO) Work Schedule: Night Shift (starts at 9pm) DUTIES and RESPONSIBILITIES: • Delight customers by providing timely, expert advice • Act as the first level of support for questions, issues, and common tasks • Prioritize cases and respond to inquiries with speed and precision • Use written...


  • Pasay, Philippines Reliasourcing Inc. Full time

    About the Company Our client is dedicated to enabling brands to connect and scale through marketplace and dropship automation platforms. They focus on solving important business challenges by automating the full cycle of digital commerce, helping drive revenue through new and existing channels in a streamlined and cost-efficient way. About the Role We are...


  • Pasay, Philippines SMDC Full time

    SMDC Pasay, National Capital Region, Philippines Technical Support Supervisor SMDC Pasay, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. HR Talent Acquisition @ SMDC || I’m hiring IT, HR, Controllership and Marketing Role Job Summary To provide support to all SMDC employees by providing 1st level...


  • Pasay, Philippines SM Investments Corporation Full time

    Overview SM is the leading Philippine company that is invested in market-leading businesses in retail, banking and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy. Responsibilities Set up PCs, peripherals, productivity applications and business applications for all OneSM employees by...


  • Pasay, Philippines Infinit-O Full time

    Infinit-O Pasay, National Capital Region, Philippines About Infinit-O As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for...


  • Pasay, National Capital Region, Philippines Infinit-O Full time $104,000 - $130,878 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...


  • Pasay, National Capital Region, Philippines Visa Full time ₱900,000 - ₱1,200,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...