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Technical Support Manager

4 weeks ago


Pasay, Philippines SM Investments Corporation Full time

Please note that this is a job description and not an application portal. To apply, please follow the appropriate channels. Job Responsibilities: Direct and coordinate a team of Technical Support Engineers Prioritize IT-related problems as they come in and escalate when necessary Assign problems/tasks to Technical Support Engineers Regularly analyze and review logs to determine if problems are recurring or imminent and develop solutions before they occur Analyze situations and determine resources needed to solve them Make decisions quickly, often with limited information Follow up with customers to gauge their satisfaction with problem resolution; identify technical support problem areas and implement corrective actions if needed Ensure ongoing training for technical support staff; advise technical support staff on career planning; maintain and analyze training records Provide data, management reports, and other relevant information necessary for IT-BPM Management in making informed decisions Coordinate with teams to implement rapid problem resolution and service requests, and to prevent the occurrence and recurrence of problems About the Company: SM is the leading Philippine company invested in market-leading businesses in retail, banking, and property, with ventures that capture high growth opportunities in the emerging Philippine economy. We are an equal opportunities employer and welcome applications from qualified candidates. #J-18808-Ljbffr