Service Support Lead Coordinator

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv , we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? High-Performance Culture: We empower you tothink big, execute with excellence, and deliver impact . Ourperformance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over50 CEO Awards are given annually to recognize top talent moving the needle forward. Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership . Our leadersengage and drive withcollaboration, innovation, and customer-centric thinking , setting the foundation for anaction-focused culture . Limitless Growth & Learning: We believe in continuous development. Whether throughrotational programs or high-impact projects , you’ll have the opportunity toexpand your expertise and grow your career . A Place for Everyone: Our commitment toinclusion ensures that all employee’s unique strengths and perspectives are valued.Your voice matters, your growth is prioritized, and your success is celebrated. Brief Job Description Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet the Customer requirements for contracts, corrective actions, emergency calls, warranties, start ups Assure the execution of all the controls prescribed by I.T.C. Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area Control and constantly improve efficiency and productivity of CEs in the assigned area Cooperate with Service Sales teams to achieve sales objectives Responsibilities Process new orders for T&M on ERP system in well-timed manner Schedule Service Requests maximizing efficiency, productivity and product knowledge of Customer engineers. Raise purchase orders for material and subcontracted labor, following Company Policies Ensure total discipline in the use of the ERP system Answer phone calls from Customer to solve emergency cases Follow up the completion of jobs, elevate issues. Invoice Customers as soon as a job has been completed and close relevant Service requests (or handover these to the resp. admin teams (this depends on MU process and process split)). Provide updates about any slippage, re-scheduling of orders and issues revenue projection/forecast related, timely upscale possible capacity issues or material shortage Ensure efficiency, productivity targets are met, and workload is fairly distributed Help to achieve relevant KPI targets (PM completion, First time fix, Customer Engineer productivity, Customer Engineer efficiency) As a User, comply with the Company’s ITC policy Transfer leads to the sales team Qualifications School Background: secondary technical school or university degree Language skills: Native in MU local language (Dutch); Good English Technical / Functional skills: Minimum 3 years working experience in customer service area Computer Literate: Office associated programs, ERP systems Able to manage people and coordinate/run projects, manage change and stress Well organized and able to work under pressure Additional / Preferred Qualifications None Physical & Environmental Requirements None Time Travel Needed None. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS Safety Integrity Respect Teamwork Diversity & Inclusion OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Think Big and Execute Act With Urgency Own It Drive Continuous Improvement Promote Transparent and Open Communication Learn and Seek Out Development Foster a Customer-First Mindset Lead by Example #J-18808-Ljbffr