Service Support Lead Coordinator

Join a High-Performance Culture That Drives Innovation and Excellence 

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv?  

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.  
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about  accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.  
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.  
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 
  
  

Brief Job Description: 

• Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet the Customer requirements for contracts, corrective actions, emergency calls, warranties, start ups
• Assure the execution of all the controls prescribed by I.T.C. 
• Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area 
• Control and constantly improve efficiency and productivity of CEs in the assigned area 
• Cooperate with Service Sales teams to achieve sales objectives

Responsibilities:

• Process new orders for T&M on ERP system in well-timed manner
• Schedule Service Requests maximizing efficiency, productivity and product knowledge of Customer engineers.
• Raise purchase orders for material and subcontracted labor, following Company Policies 
• Ensure total discipline in the use of the ERP system 
• Answer phone calls from Customer to solve emergency cases
• Follow up the completion of jobs, escalate issues.
• Invoice Customers as soon as a job has been completed and close relevant Service requests ((or handover these to the resp. admin teams (this depends on MU process and process split)).
• Provide updates about any slippage, re-scheduling of orders and issues revenue projection/forecast related, timely escalate possible capacity issues or material shortage 
• Ensure efficiency, productivity targets are met, and workload is fairly distributed
• Help to achieve relevant KPI targets (PM completion, First time fix, Customer Engineer productivity, Customer Engineer efficiency) 
• As a User, comply with the Company's ITC policy
• Transfer leads to the sales team

Qualifications:

• School Background: secondary technical school or university degree
• Language skills: Native in MU local language (Dutch); Good English
• Technical / Functional skills:
• Minimum 3 years working experience in customer service area
• Computer Literate: Office associated programs, ERP systems 
• Able to manage people and coordinate/run projects, manage change and stress 
• Well organized and able to work under pressure

Additional / Preferred Qualifications: - 

• None 

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None 

Time Travel Needed: 

• None.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:  Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development 
• Foster a Customer-First Mindset
• Lead by Example