Service Support Coordinator II

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary:

The Service Support Coordinator II is an intermediate level individual contributor role that provides sales support for Vertiv’s field sales organization. This position is responsible for generating leads, qualifying prospects and closing sales through inbound, outbound and email communication. The role requires following standard procedures and basic problem resolution to manage multiple leads and prioritize task effectively. Assignments are routine and guided by policies and past practices. The coordinator collaborates with sales representatives and other internal stakeholders to streamline communication, ensure alignment on customer needs, and support the execution of sales strategies and operational processes. This position offers foundational exposure to the Services business and is structured for future development and internal mobility.

Responsibilities:

• Proactively manage and maintain a pipeline with a minimum three-month lead time on all generated opportunities and quotes, including upcoming renewals and warranty expirations.
• Review and validate all opportunities and quotes generated by automated systems or bots to ensure accuracy, completeness, and alignment with current pricing, product configurations, and customer requirements.
• Maintain a balance between Vertiv corporate policies/procedures and customer requirements, ensuring compliance while delivering customer satisfaction.
• Provide a high level of customer service to internal and external Sales Representatives by:
  • Responding promptly to inquiries from customers, Vertiv Field Teams, and the Credit Department.
  • Addressing questions related to service levels, number of preventive maintenance (PM) visits or service requests, and billing.
• Accurately and efficiently enter all service contracts related to equipment orders.
• Maintain and update customer contact information, ensuring accuracy across systems.
• Serve as the primary liaison between the Sales Representative Channel and the Credit Department to facilitate smooth and timely order processing.

Qualifications:

• College graduate of any course
• Minimum of 1-2 years of experience in sales, customer service, or business administration role is required.
• Background in inside sales and familiarity with sales methodologies is a plus.

Additional / Preferred Qualifications:

• Previous experience within a service environment performing administrative functions.
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility.
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience.
• Time management skills.
• Must be able to work with minimal supervision.
• Works well with others; team player.
• Fluent English written and verbal skills.
• Strong sense/knowledge of the service business.
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.