Service Support Coordinator I

1 week ago

Mandaluyong, Philippines Vertiv Full time

Brief Job Description: • Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.• Ensures that information needed by internal and external customers are provided accurately and on time.• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).• Improvement on Productivity and Efficiency.• Individual Development.• Adhoc/ Stretch Assignments. Qualifications: • College graduate of any course.• With 1-3 years of related experience.• Previous experience within a service environment performing administrative functions.• Previous experience on supply chain (order management, purchasing and logistics).• Focused with strong administration, analytical and organizational skills.• Possesses initiative and a strong sense of ownership and responsibility.• Keen attention to details.• Comprehensive administrative/clerical/back-office experience.• Time management skills.• Must be able to work with minimal supervision.• Works well with others, team player.• Strong sense/knowledge of the service business.• Fluent English written and verbal skills.• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus. Physical & Environmental Requirement: To be used majorly for manufacturing jobs. Time Travel Needed: No Travel. The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES: Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS: Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development #J-18808-Ljbffr

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