Service Support Coordinator I

4 days ago

Mandaluyong, Philippines Vertiv Full time

Brief Job Description:

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time.
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Improvement on Productivity and Efficiency.
• Individual Development.
• Adhoc/ Stretch Assignments.


Qualifications:

• College graduate of any course.
• With 1-3 years of related experience.
• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics).
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility.
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience.
• Time management skills.
• Must be able to work with minimal supervision.
• Works well with others, team player.
• Strong sense/knowledge of the service business.
• Fluent English written and verbal skills.
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.


Physical & Environmental Requirement:
To be used majorly for manufacturing jobs.


Time Travel Needed:
No Travel.


The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS:

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development
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