Service Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Responsibilities

• Prepare, create, and coordinate T&M quotes in a timely manner as requested by Customer Engineers, Customer Relationship Managers, District Managers, and customers.
• Ensure the accuracy and completeness of the T&M Quote document and Service Authorization Form uploaded to SharePoint.
• Ensure the accuracy and completeness of the T&M Quote document and Service Authorization Form uploaded to SharePoint.
• Create Vertiv service requests from approved quotes, ensuring all relevant service request details (billing information, description of work, etc.) are provided and communicated to the District Manager and District Operations Coordinator.
• Analyze and ensure proper recognition of revenue and costs for services, comparing quoted jobs versus actual services, validating labor and travel timestamps, and ensuring correct allocation of service costs.
• Create and update customer billing details, ensuring accuracy in service charges.
• Coordinate with Customer Engineers and Parts Department regarding parts used on service tickets.

Qualifications

• Bachelor's degree in accounting, business, purchasing, sales, or related discipline.
• Previous experience within a service environment performing administrative functions. 
• Focused with strong administration, analytical and organizational skills. 
• Possesses initiative and a strong sense of ownership and responsibility 
• Keen attention to details. 
• Comprehensive administrative/clerical/back office experience 
• Time management skills 
• Must be able to work with minimal supervision. 
• Working knowledge of Microsoft Office applications – Word, Excel, Power Point, Access
• Fluent English written and verbal skills.
• Strong sense/knowledge of the service business 
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example