Sr. Learning Management System Administrator

4 weeks ago

Dasmariñas, Philippines TTEC Full time

Sr. Learning Management System Administrator (Temporary) Remote, Philippines – TTEC’s award‑winning employment experience. What You’ll Do Looking for an opportunity to manage the operational logistics of our Learning Management System (LMS)? As a Senior LMS Administrator, you will lead efforts to optimize learning operations through advanced data analysis, reporting, and strategic LMS enhancements. You’ll serve as a consultant to stakeholders across L&D, Training Ops, and Support, using data to drive decisions and improve training effectiveness. During a Typical Day, You’ll Advanced Reporting & Analytics Design and deliver dashboards for WBR/QBR purposes. Analyze training completion, performance, and assessment data. Recommend actions based on insights to improve learning outcomes. Stakeholder Engagement Act as a data consultant for L&D and Support teams. Co‑lead syncs with vendors to ensure training data accuracy and alignment. Process Optimization Identify LMS‑related pain points and propose solutions. Develop and maintain SLAs and standardized documentation. Technical & Functional Support Troubleshoot LMS issues and support content creators. Provide guidance on LMS features and best practices. Project & Change Management Lead or support LMS‑related projects and enhancements. Collaborate with KM and vendor teams to implement system updates. What You Bring To The Role 3–5 years of LMS administration and learning analytics experience. Advanced proficiency in Excel, Google Sheets, and data visualization tools. Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable insights. Experience designing and maintaining dashboards for operational reviews. Knowledge of instructional design methodologies and adult learning principles. Familiarity with SCORM, xAPI, and LMS integration standards. Experience managing vendor relationships and coordinating cross‑functional projects. Strong project management skills with the ability to meet deadlines and manage stakeholder expectations. Excellent communication and presentation skills, with the ability to tailor messaging to technical and non‑technical audiences. Experience with LMS enhancements, system testing, and release coordination. Commitment to continuous improvement and innovation in learning technologies and processes. What You Can Expect Supportive of your career and professional development. An inclusive culture and community‑minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Paid time off (PTO) and wellness and healthcare benefits. A great compensation package and performance bonus opportunities, including tuition reimbursement. About TTEC Our business is about making customers happy. Since 1982 we have helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. From messaging, text, and video chat to millions of customers every day, we create exceptional experiences for the world’s leading brands. Equal Employment Opportunity TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. #J-18808-Ljbffr

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