IT Team Leader

Overview

We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Rizal and Quezon Province. The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support, project implementation, and system reliability.

Responsibilities

• Lead and mentor the onsite IT support team, ensuring timely and effective resolution of technical issues
• Plan, coordinate, and implement IT projects aligned with business goals
• Oversee hardware/software maintenance, upgrades, and system configurations
• Troubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipment
• Manage and maintain network equipment including Cisco and Meraki devices
• Coordinate with other departments and vendors for IT-related needs
• Monitor and enforce IT security protocols, ensuring data privacy and compliance
• Develop and improve helpdesk processes and reporting systems
• Create documentation for systems, configurations, and internal policies
• Stay updated on emerging technologies and recommend improvements

Desirable Skills and Experience

Must-haves:

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field
• Minimum of 3 years of IT experience with at least 1 year in a supervisory or team lead role
• Strong technical knowledge in:
  • LAN and WAN setup and troubleshooting
  • iOS and Windows configuration
  • Microsoft 365, Windows Server, and networking technologies
  • Printer and hardware maintenance
• Hands-on experience with remote support tools like AnyDesk
• Strong communication and leadership skills, with the ability to coach and motivate a team
• Working knowledge of data privacy laws and cybersecurity best practices
• Willingness to work on shifting schedules and provide on-call support as needed
• Must have a valid driver’s license and motorcycle for occasional off-site support

Nice to haves

• Certifications such as Cisco (CCNA), Microsoft, or CompTIA
• Experience with Zoom, HubSpot, or similar systems administration
• Familiarity with virtualization technologies
• Project management exposure or certification

Perks and Benefits

• 13th Month pay
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave
• HMO upon regularization
• Life insurance upon regularization
• MediCash for personal and dependents use
• Rice, clothing, laundry, and meal allowance
• Birthday Treats
• Company Events and Treats
• Online trainings/Webinars
• Career advancement and promotion opportunities

JobType

• On-site (Rizal or Quezon)
• Full-time
• Mid-Level

Schedule

• Day Shift
• Monday to Friday

Salary

• Starts at PHP 25,000

About Kwanii

Kwanii is a BPO company that operates in Australia and the Philippines. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients\' evolving needs. Whether it\'s customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.

Application Questions

1. Where did you find out about the job?
2. Have you previously worked for Kwanii (either as an employee or intern)?
3. Do you have any relatives or friends currently working at our company? If yes, please provide their name(s), your relationship to them, and their department or position (if known):
4. What level of job are you currently in?
5. How many total years of experience do you have related to the role you are applying for?
6. How many years have you served in a team lead or supervisory capacity within IT support?
7. What tools do you have experience in relation to the role? (List down all that are applicable)
8. Do you have experience in Network Security?
9. Do you have experience in IOS/Windows configuration and troubleshooting?
10. Do you have experience in LAN and WAN set-up and troubleshooting?
11. Do you have any experience with remote access and support via AnyDesk?
12. Have you supervised an IT helpdesk team before? If yes, how many team members did you oversee?
13. What certifications do you have related to the role?
14. Do you have a driver\'s license and a motorcycle? Are you willing to use that for traveling purposes?
15. Are you available to work onsite from Monday to Friday during the day shift?
16. How much is your desired salary? (in Php)

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