Service Delivery Manager
4 weeks ago
Responsibilities
- Manage teams with a headcount of 65 to 80, supporting up to 20 accounts/clients.
- Monitor KPIs and SLAs across all accounts and ensure service excellence.
- Lead and coach Group Leaders and Team Leaders, conduct performance reviews, and implement improvement plans.
- Work with Workforce Management for scheduling needs across accounts.
- Lead process documentation and quality improvement projects.
- Conduct training sessions and support leadership development of team members.
- Regularly report account performance and updates to senior management and clients.
- Manage client communication, handle escalations, and present account reviews.
- Support the VP for Service Delivery, Country Manager, and CEO with tasks and client management.
- 2-3 years of experience managing operations in customer service, e-commerce, and other business lines.
- Strong knowledge of Quality Methodologies (RCA, Pareto, Ishikawa, Six Sigma, etc.).
- Experience in operational data analysis and reporting.
- Understanding of key metrics, penalty-driven metrics, and P&L.
- Proficiency in MS Office and Google Docs.
- Strong leadership, people management, and decision-making skills.
- Excellent verbal and written communication skills.
- Project management, capacity planning, and client management experience.
- Experience in process documentation, auditing, and training delivery.
- Ability to work in a fast-paced, dynamic environment, handling multiple tasks with accuracy and timeliness.
- Knowledge of quality tools and approaches (DMAIC, RCA).
-
Service Delivery Manager
4 weeks ago
Rizal, Philippines Intelegencia Full timeResponsibilities Manage teams with a headcount of 65 to 80, supporting up to 20 accounts/clients. Monitor KPIs and SLAs across all accounts and ensure service excellence. Lead and coach Group Leaders and Team Leaders, conduct performance reviews, and implement improvement plans. Work with Workforce Management for scheduling needs across accounts. Lead...
-
Delivery Specialist
7 days ago
Rizal, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱250,000 - ₱500,000 per yearBASE OFFICE: FORD COMMONWEALTHPreferred Experience:✓ Vehicle Sales✓ Hospitality✓ Retail JobSummary: The Delivery Specialist proactively deliver the Ford Guest Experience process at an exceptional level to all Guests that come into contact with the Dealership's sales department, specifically to manage the keep me informed process, preparing the guest's...
-
Service Engineer
24 hours ago
Rizal, Philippines Dempsey Resource Management Inc. Full timeOn-site - Rizal 1-3 Yrs Exp Bachelor Full-time Job Description Perform routine maintenance on technical equipment. Diagnose and repair mechanical and electrical issues. Travel to client sites to provide on-site support. Implement effective solutions to minimize equipment downtime. Provide training and support to clients on equipment operation and...
-
HR Manager/Supervisor
2 weeks ago
Rizal, Philippines Likas Yaman Service Corporation Full timeOverview Oversee the daily operation of Human Resources department, ensuring compliance with company policies and labor laws. Support HR initiatives including recruitment, employee relations, performance management, payroll coordination and training. Also provides guidance to HR staff and acts as a link between management to promote a positive and productive...
-
Client Services Manager
5 days ago
Rizal, Philippines Global Medical Virtual Assistants Careers Page Full timeOverview Base pay range information provided by Global Medical Virtual Assistants Careers Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant\'s...
-
General Services Manager
4 weeks ago
Rizal, Philippines Emerald Garment Manufacturing Corporation Full timeOverview We are looking for an experiencedGeneral Services Manager to oversee facilities, security, maintenance, and housekeeping across our head office and retail stores. This role ensures that all company facilities are safe, secure, and well-maintained to support smooth business operations. What You’ll Do Lead security, maintenance, and housekeeping...
-
Project Coordinator
1 week ago
Rizal, Philippines Wercher Solutions and Resources Labor Service Cooperative Full timeAssist in the planning and execution of projects from inception to completion. Coordinate project activities and ensure timely delivery of milestones. Maintain comprehensive project documentation and reports. Communicate with team members and stakeholders to facilitate project progress. Support project managers in managing project resources effectively....
-
Operations Manager/Supervisor
4 weeks ago
Rizal, Philippines RCReign International Manpower Agency Full timeOverview Senior Service Delivery Manager / Senior Operations Manager role with responsibilities across program performance, client relationships, and operational leadership in a BPO environment. Responsibilities Analyze and maintain all Client Service Level Agreements; implementation improvement plans as needed Partnering with business development to...
-
Site Manager
3 weeks ago
Rizal, Philippines Michael Page Full timeOpportunity to lead a major infrastructure project onsite Role offers broad scope in HR, admin, and site operations About Our Client Our client is one of the leading infrastructure developer in the country. Job Description Manage site operations: housing, catering, sanitation, and maintenance Oversee HR functions: onboarding, timekeeping, labor...
-
Parts Manager
6 days ago
Rizal, Philippines Honda Cars Makati, Inc. Full timeOverview Dedicated and detail-oriented Parts Officer with 17 years of experience in inventory control management, procurement, and logistics in the automotive industry. Proficient in maintaining optimal stock inventory levels, streamlining supply chain processes, and ensuring timely delivery of parts to meet operational demands. Known for exceptional...