Quality Auditing Analyst
1 week ago
Overview As a Quality Assurance Specialist , you will be required to take calls, become familiar with account-specific processes, and monitor interactions across different channels (call, chat, email). This role is integral to ensuring we provide an excellent customer experience and continuously improve performance. Responsibilities Quality Control Design: Collaborate in the design and implementation of quality control monitoring formats and standards for call, chat, and email interactions. Data Management: Use quality monitoring data management systems to compile and track performance at both team and individual levels. Customer and Client Improvement Programs: Participate in customer and client improvement programs to identify customer needs, expectations, and areas for improvement. Monitoring and Reporting: Perform call, chat, and email monitoring and provide trend data to the site management team. Performance Management: Identify and monitor interactions with poor performance and work with team leaders to address these issues. Calibration Sessions: Coordinate and facilitate call calibration sessions for call center staff to ensure quality standards are maintained. Feedback and Coaching: Provide feedback to call center team leaders and managers, offering recommendations to improve performance. Lead coaching sessions or focus group discussions on identified critical and non-critical errors. Performance Reporting: Generate comprehensive performance reports (daily, weekly, and monthly) that include evaluations, sampling, defects, QA scores, etc. Quality Reports: Prepare and analyze internal and external quality reports for management review. Additional Duties: Perform other duties as assigned by management to support the team and improve overall service quality. At least 1-2 years experience as a quality analyst At least High school Graduate #J-18808-Ljbffr
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Lead Salesforce Quality Analyst
3 weeks ago
Rizal, Philippines Mav3rik Full timeThe Lead Quality Analyst drives the overall testing strategy and quality assurance efforts across projects. They are responsible for team leadership, including assigning tasks and fostering collaboration among QA members. They oversee the implementation of testing processes, align testing goals with project objectives, and ensure adherence to timelines and...
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Quality Auditor
3 weeks ago
Rizal, Philippines Go-Get Data Consultancy Full timeOverview Job Title: Quality Auditor Specialization: Home Health Coding Quality Experience: Minimum 1 year Work set-up: Work from home Work schedule: Shifting either day or night shift Home Health Coding Experience: Must be Minimum of 1 year Total requirement: 10 (5-Day shift, 5- Night shift) Budget: 60K Responsibilities Lead and mentor a team of quality...
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Quality Manager
24 hours ago
Rizal, Philippines Michael Page Full timeDrive QA strategy for a fast-growing Southeast Asian retail brand Own end-to-end QA for private label products across key categories About Our Client This opportunity is with a small-sized organization specializing in the retail industry. The company is known for its commitment to delivering high-quality products and maintaining rigorous quality standards....
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QUALITY ASSURANCE OFFICER
1 week ago
Rizal, Philippines Metro Antipolo Hospital And Medical Center Inc. Full timeResponsibilities Assist and coordinate with medical and administrative units in their quality management system Monitor performance by gathering relevant data and produce statistical reports Review existing policies and make suggestions for changes and improvements and how to implement them Measure performance and identify any areas of weakness, recommending...
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Finance Analyst
1 week ago
Rizal, Philippines Monroe Consulting Group Full timeOverview Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a global packaging company specializing in flexible packaging, rigid containers, specialty cartons, closures, and services for a variety of industries, including food, beverage, pharmaceutical, medical devices, home and personal care. The Finance Analyst will be...
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Quality Manager | Antipolo
1 week ago
Rizal, Philippines TaskUs Full timeTaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand...
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Senior Valuation Analyst
4 weeks ago
Rizal, Philippines Outsourced Pro Global Full timeSenior Recruitment Specialist & In-House Trainer | Leading Recruitment Strategies & Talent Development at Freedom Property Investors Location: Remote – Philippines Job Type: Full-Time | Day Shift (Sydney, Australia Time Zone) 28 days of paid time offs per year Performance-Based Annual Incentive HMO coverage Clear path for career growth and development...
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AI Data Quality
3 weeks ago
Rizal, Philippines TaskUs Full timeOverview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Business Insights Lead
21 hours ago
Rizal, Philippines TaskUs Full timeBusiness Insights Lead – TaskUs TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. We serve clients across social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. Our People First culture has grown our workforce to...
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Senior Payroll Analyst
6 days ago
Rizal, Philippines Elevate and Delegate Full timeWe are seeking a highly skilled and detail-orientedSenior Payroll Analyst with proven experience inADP Workforce Now (WFN) to join our client’s team. This role is responsible for ensuring accurate and timely payroll processing, resolving payment issues, managing wage garnishments, and overseeing payroll-related tax and unemployment filings. The ideal...