Technical Support Representative

Technical Support Representative (Naga)

Posted today

Job Description

You will:

• Provide outstanding customer service and support by resolving telephone inquiries from customers
• Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
• Navigate computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
• Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
• Responsible for best-demonstrated practices for productivity enhancements
• Other duties as assigned

What we’re looking for:

• Outstanding spoken English skills are a critical requirement of the role
• Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
• Consistently demonstrates the ability to meet or exceed individual goals and objectives
• Fresh graduates are welcome to apply
• General PC knowledge
• Flexibility to work overtime based on the business need of the department

Call Center Agent Perks

• Competitive salary and benefits package
• Performance Based incentives and contests
• HMO coverage (medical & dental benefits)
• Paid vacation and sick leaves
• Education Assistance
• Day 1 Life Insurance
• Abundant Growth and Development Opportunities
• Perks (subsidized meals)
• Personal Empowerment, Career Development and Global Exposure

Salary : From Php19,800.00 per month

Benefits

• Company events
• Flextime
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided
• Work from home

Schedule :

• 8 hour shift

Supplemental pay types :

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Naga City, Camarines Sur: Reliably commute or planning to relocate before starting work (required)

Education :

• Bachelor\'s (preferred)

Experience :

• Customer Service Representative: 1 year (preferred)

Language :

• English (preferred)

Customer Service Assistant (Impex Documentations)

Posted today

Job Description

About our Company

Magnakron Oleo Phils Inc located at Special Economic Zone in Jose Panganiban Camarines Norte, is a PEZA locator, Certified ISO QMS and ISO EMS Company. Our plant exists to utilize the complete supply chain to support customers with coconut-based and chemical products worldwide and to source, manufacture, and deliver quality chemicals, oils and derivatives. We export our products to USA and Asia Pacific. Magnakron Oleo Phils Inc. with business address at JP Special Economic Zone, Brgy. Osmena Jose Panganiban, Camarines Norte is inviting qualified applicants for the job opening as Customer Service Assistant handling import and export documentations.

Brief Job Summary: Customer Service Assistant - import export documentations is to ensure compliances, prepares and maintains the paperwork associated with exportation and shipment of goods. As customer service assistant she will liaise with both staff, brokers, agents and clients to coordinate the delivery of goods, samples, and also ensure that all government (PEZA, BOC) and organizational policies are followed. She will ensure that status of withdrawal and returning on empty containers/isotank is in place. This job will also perform canvassing of rates from Logistics/ courier company.

Qualifications: Preferably a graduate of BS Customs Administration or any business related course. Minimum 6-months working experience in same capacity. Must have an excellent communication skills both in written and oral. Must be highly initiative, pro-active and good negotiator. Must be computer proficient and tech-savvy. Must be willing to relocate in Jose Panganiban, Camarines Norte or we preferred residents within the province or neighboring towns.

Salary : From Php15,000.00 per month

Education

• Bachelor\'s (required)

Experience :

• Customer Service Representative: 1 year (required)

Language :

• English (required)

Csr - Customer Service Representative Retail

Pili, Camarines Sur Sutherland

Posted today

Job Description

You are joining Sutherland , a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate , you will deliver customer service to the customers and clients. You are also expected to:

KEY RESPONSIBILITIES :

• Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;
• Provide clear and professional answers to various questions regarding fitness products;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company\'s core values; and
• Achieve and maintain required metrics and goals.

MINIMUM QUALIFICATIONS :

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge on computers
• Good customer service and problem solving skills

JOB HIGHLIGHTS :

• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Receive HMO and free dependent
• Educational support for employees
• Employee referral incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
• Stable & secured company

Job Types : Full-time, Permanent

Benefits :

• Paid training

Schedule :

• 8 hour shift
• Rotational shift

Supplemental pay types :

• 13th month salary
• Overtime pay
• Performance bonus

Education :

• Senior High School (preferred)

Experience :

• Customer service: 1 year (preferred)

Language :

• English (preferred)

#J-18808-Ljbffr

---