Digital Media Senior Associate

1 week ago


Taguig, Philippines Google Operations Center Full time

Overview

Digital Media Senior Associate - Customer Support (Titanium/Gold) - PMAX. The role is to deliver support for Google Ads and analytics products, from problem management to security and technology support.

Responsibilities
  • Demonstrates effective, clear and professional written and oral communication
  • Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
  • Liaise with other departments and teams as required to resolve Customer issues and questions
Minimum Qualifications
  • Excellent written and verbal communication skills
  • Minimum BA/BS degree or equivalent practical experience with a strong academic record
  • Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Email, Chat and Phones.
  • 1-2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc).
Preferred Qualifications
  • Experience in HTML, JavaScript or SQL
  • Certified in Google ads
  • Strong customer service skills with an ability to make decisions based on the best interests of the customers
  • Analytical mindset with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
  • Highly responsible and productive under time pressure and able to prioritize high volumes of work
Benefits
  • We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
  • We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don\'t hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Marketing and Sales
  • Industries: Technology, Information and Internet

Information about related roles and locations is provided for context and not part of the core job description.

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