Training and Quality GVPKP

3 weeks ago

Quezon City, Philippines Far Eastern University Full time

Supports quality evaluation of customer interactions, enhancing program performance for a global tech leader. Your Role: Key responsibilities include: Monitoring and evaluating inbound/outbound calls and other contact methods for quality. Reporting evaluation results to Business stakeholders. Participating in calibration sessions with Quality Leadership, Operations, and clients. Conducting internal quality audits to improve contact quality. Maintaining a strong program knowledge base. Participating in quality task forces with Business stakeholders. Meeting departmental productivity requirements. Completing phone time to stay current on programs. Contributing to maintaining forms and legends documents. Supporting management focus on key drivers and operational processes. About You: The ideal candidate will have: A Bachelor's Degree in a related field from a four-year college or university. Less than one year of relevant experience preferred. Effective communication skills, both written and verbal. Proficiency in Microsoft Office. Ability to multi-task and meet timelines on deliverables. Detail-oriented nature. Compensation & Benefits: Concentrix Philippines typically offers competitive salaries, health insurance, performance bonuses, and other standard benefits for entry-level roles. Training & Development: Opportunities for professional development and mentorship are provided to enhance skills and career growth. Career Progression: This entry-level role offers potential for advancement within the company, with opportunities to develop skills and take on more responsibilities. How to Apply: Submit your application through the link from the company portal, ensuring all required information is included. This job may close before the stated closing date, you are encouraged to apply as soon as possible #J-18808-Ljbffr

  • Training and Quality Director

    4 weeks ago

    Quezon City, Philippines Worldwide Healthstaff Solutions Full time

    We are seeking a highly experienced Training & Quality Director to lead and elevate our organization’s learning, development, and quality assurance initiatives. This role is critical in shaping high-performance teams, ensuring service excellence, and driving continuous improvement across all operational functions. Job Description Training & Development...

  • Training and Quality Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Full time $60,000 - $120,000 per year

    Associate Director, Training and Quality (Clinical)Candidate Profile• Must be a USRN with active and unrestricted license• Minimum of 3 years of clinical experience, with at least 2 years in a training and quality role in a BPO setting managing multiple accounts• With extensive experience in UM core functions, URAC and Conversion ProgramsJob...

  • 2025 Training and Quality GVPTP

    4 weeks ago

    Quezon City, Philippines Convergys Full time

    2025 Training and Quality GVPTP page is loaded## 2025 Training and Quality GVPTPlocations: PHL Quezon Cityposted on: Posted 30+ Days Agojob requisition id: R Job Title:2025 Training and Quality GVPTPJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other...

  • Quality Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines SPS Training & Consultancy Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, validating Excess of Benefits (EOB), and ensuring adherence to quality standards across both voice and...

  • 2025 Training and Quality GVPAD – Sr Quality Evaluator/Trainers

    4 weeks ago

    Quezon City, Philippines Convergys Full time

    2025 Training and Quality GVPAD – Sr Quality Evaluator/Trainers page is loaded **2025 Training and Quality GVPAD – Sr Quality Evaluator/Trainers****2025 Training and Quality GVPAD – Sr Quality Evaluator/Trainers**locationsPHL Quezon City posted onPosted Today time left to applyEnd Date: January 3, 2025 (12 days left to apply) job requisition idR Job...

  • Training and Quality Lead

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines VidaXL Services (PH) Inc. Full time ₱900,000 - ₱1,200,000 per year

    Assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction,...

  • Customer Service for Retail Account

    1 week ago

    Quezon City, National Capital Region, Philippines TalentSync Training and Development Full time ₱180,000 - ₱300,000 per year

    Join the Customer Service team, a leading provider of innovative training solutions based in Quezon City, Metro Manila. In this full-time, competitive salary role, you will be responsible for delivering exceptional customer service to our retail clients, helping them get the most out of our training programs. With a focus on building strong relationships,...

  • USRN - Associate Director, Training and Quality (Clinical) | HYBRID

    2 weeks ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱3,600,000 per year

    Job DescriptionSingle point of contact for Clients as well as Company leaders for Training and Quality for the Clinical ServicesSupport URAC accreditationSupport USRN academies and conversion programsDriving execution and consistency in Training and Quality FrameworkDevelop, implement, and oversee comprehensive training programs to ensure adherence to URAC...

  • 2025 Training and Quality VISMIN

    4 weeks ago

    Davao City, Philippines Convergys Full time

    2025 Training and Quality VISMIN page is loaded## 2025 Training and Quality VISMINlocations: PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Centertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Job Title:2025 Training and Quality VISMINJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and...

  • Training & Quality Assurance Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱400,000 - ₱800,000 per year

    We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. You'll audit interactions, analyze data, update materials, and drive continuous service improvement and productivity in a fast-paced...