Training and Quality Director

4 weeks ago

Quezon City, Philippines Worldwide Healthstaff Solutions Full time

We are seeking a highly experienced Training & Quality Director to lead and elevate our organization’s learning, development, and quality assurance initiatives. This role is critical in shaping high-performance teams, ensuring service excellence, and driving continuous improvement across all operational functions. Job Description Training & Development Oversee the design, implementation, and evaluation of training programs across all levels. Collaborate with key stakeholders to identify training needs and align them with business goals. Lead onboarding, upskilling, and leadership development initiatives. Quality Assurance Develop and manage robust quality frameworks to ensure service delivery meets and exceeds client expectations. Drive root-cause analysis and corrective actions for quality deviations. Ensure regular audits, feedback loops, and performance monitoring mechanisms are in place. Process Improvement & Reporting Utilize Six Sigma methodologies to identify opportunities for process optimization. Generate, analyze, and present data-driven insights to senior leadership. Establish KPIs and dashboards to track training and quality performance. Leadership & People Management Lead and mentor a team of training and quality professionals. Foster a culture of learning, accountability, and continuous improvement. Provide strategic direction and performance management for the department. Qualifications Bachelor’s degree in Business, Education, Operations Management, or related field (Master’s preferred). Proven experience (7+ years) in a senior Training, Quality, or Operations role within the BPO industry. Solid background in reporting and analytics, with strong proficiency in Excel, Power BI, or similar tools. Six Sigma certification (Green Belt or higher) is highly preferred. Exceptional leadership, communication, and stakeholder management skills. #J-18808-Ljbffr

  • Associate Director, Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines De Castro Consulting PH Full time ₱3,000,000 - ₱4,000,000 per year

    Associate Director, Training & Quality (Clinical)Company:ConcentrixLocation:Terra Bridgetowne, Quezon CityWork Setup:Hybrid (≈3 days onsite as needed)Shift:US / GraveyardSalary:₱250,000–₱300,000/month inclusive of allowances(Upgrade to Director level: ₱300,000–₱350,000)Why You'll Love This RoleLead high-impact clinical training and quality...

  • Associate Director, Training

    2 weeks ago

    Quezon City, National Capital Region, Philippines 77a2be2a-f9e9-4477-88f2-86ba67479fdd Full time ₱2,000,000 - ₱2,500,000 per year

    Associate Director, Training & Quality (Clinical)Location: Tera Bridgetowne, QCWork Model: Hybrid (≈ 3x/week onsite)Shift: Graveyard / US shiftCandidate Profile / RequirementsMust be a US-licensed RN (USRN), with an active and unrestricted licenseMinimum 3 years of clinical experience, with at least 2 years in a training & quality role in a BPO /...

  • Training and Quality Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Full time $60,000 - $120,000 per year

    Associate Director, Training and Quality (Clinical)Candidate Profile• Must be a USRN with active and unrestricted license• Minimum of 3 years of clinical experience, with at least 2 years in a training and quality role in a BPO setting managing multiple accounts• With extensive experience in UM core functions, URAC and Conversion ProgramsJob...

  • Quality & Performance Director

    2 weeks ago

    Quezon, Philippines NTT DATA North America Full time

    Join to apply for the Quality & Performance Director role at NTT DATA North America Role Overview BPO Quality and Business Transformation Director plays a critical role in transforming end-to-end business processes to ensure that the business objectives of both NTT DATA and Customers are met. The role involves closely working with internal business leaders...

  • Training Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Position Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

  • Training Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPosition Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

  • Training Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱1,200,000 - ₱3,600,000 per year

    Position Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

  • Training Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱1,200,000 - ₱2,400,000 per year

    Position Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

  • Security Training Director

    2 weeks ago

    Quezon City, Philippines Third Generation Holdings Corp. Full time

    About LINKED Group Established in 1997 to deliver safety and security solutions built on international standards, advanced technology, and expert manpower management, LINKED Group is a group of six (6) security agencies (Goldlink Security, Southlink Security, Silver Link Security, Powerlink Security, Goldlink Protective and Detective Services, and Goldlink...

  • Quality & Performance Senior Director

    3 days ago

    Quezon City, Philippines NTT DATA, Inc. Full time

    BPO Quality and Business Transformation Director plays a critical role in transforming end-to-end business processes to ensure that the business objectives of both NTT DATA and Customers are met. The role involves closely working with internal business leaders and customers to determine focus areas for business transformation, initiatives projects for those...