2025 Training and Quality VISMIN

2025 Training and Quality VISMIN page is loaded## 2025 Training and Quality VISMINlocations: PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Centertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Job Title:2025 Training and Quality VISMINJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.**Essential Functions/Core Responsibilities*** Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements* Maintain accurate metrics of direct reports individual performance as well as overall team level performance* Manage resources across the assigned portfolio (personnel schedules, varying account needs)* Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans* Develop strong working relationships with key Business stakeholders, internal and external* Oversee audits of key support processes within each account and recommends changes* Administration of applicable certification and training processes up to and including internal and client requirements* Ensure consistent application of the quality process/system across assigned portfolio* Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate* Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Conducts analysis on quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans**Candidate Profile*** Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred* Strong communication skills, both written and verbal* Proficient in Microsoft Office* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables* Ability to mentor, coach and provide direction to a team of employees* Self-starter, sense of urgency, and works well under pressure* Ability to foster a sense of professionalism and relationship building for self and team* Has presentation and analytical skills**Career Framework Role**Receives assignments in tasks-oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.#LI-DNILocation:PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance CenterLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr