Shopify Operations Manager

2 weeks ago

Cavite City, Philippines VA Masters Full time

We are looking for a detail-oriented and proactive Shopify Operations Manager to support our rapidly growing online business. This role involves managing customer service, order fulfillment, inventory coordination, and key back-office functions to ensure smooth day-to-day operations.

Key Responsibilities

  • Respond to customer inquiries across email, chat, and social media in a timely and professional manner.

  • Process orders, returns, and exchanges using Shopify and ShipStation.

  • Oversee supplier shipments and track inventory levels to avoid stockouts.

  • Maintain accurate inventory records in Google Sheets and Excel (must-have skills).

  • Support marketing initiatives by assisting with Canva designs and visual assets (preferred).

  • Continuously identify process gaps and suggest improvements to increase efficiency.

  • Stay adaptable to new tools, workflows, and evolving responsibilities.

Mandatory Skills & Requirements

  • 2+ years of proven Shopify experience (MUST).

  • Proficiency in Google Sheets and Excel (MUST).

  • Hands-on experience with ChatGPT.

  • Excellent written English communication skills.

  • Strong organizational and multitasking abilities.

  • Experience in inventory and shipping coordination.

  • Self-motivated with a high level of attention to detail.

Preferred Skills

  • Knowledge of ShipStation.

  • Basic Canva skills.

  • Prior experience in direct-to-consumer (DTC) e-commerce.

Why Join Us?
Be part of an innovative, fast-scaling e-commerce team where your contributions directly impact customer satisfaction and business growth. This role provides opportunities to expand responsibilities, develop professionally, and play a key role in shaping operational excellence.

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