Senior Manager

Senior Manager- Enterprise Control Management, Learning & Communications American Express is ranked #4th in Great Place to Work's Best Company To Work For 2025, #10th in Fortune Magazine’s 2025 World’s Most Admired Companies, and #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers. We are a dynamic and innovative company with a 175-year history, and our culture is built on shared leadership behaviors and an unwavering commitment to our customers, communities, and colleagues. As part of our team, you will experience comprehensive support for your well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Job Summary The Senior Manager of BU Control Management Training will design, develop, and deliver 1st Line of Defense (1LoD) Business Unit Control Manager (BUCM) training programs aimed at enhancing knowledge, skills, and operational risk management capabilities within the organization. Responsibilities Support the development and administration of comprehensive 1LOD training programs and initiatives aligned with Operational Risk Management objectives. Support continuous improvement in 1LOD training compliance and effectiveness by implementing innovative tools, techniques, and feedback mechanisms. Contribute to assessing the effectiveness of training programs and recommend adjustments to improve outcomes as needed. Support the development and delivery of communications to the 1LOD. Manage the delivery of content for a variety of communication channels; write, review, edit and proofread content. Consult with stakeholders and leadership in the planning, creation, and delivery of communications. Co-own oversight of the ECM intranet site – inclusive of content development, design, and measurement. Monitor, evaluate, and report on performance of communications activities; make recommendations based on findings / opportunities discovered. Co-manage editorial calendar, ensuring alignment with ECM’s priorities. Create and maintain distribution lists for target audiences. Support the assignment of Trainings; manage attendance tracking and reporting. Minimum Qualifications 4+ years of experience in supporting the development and delivery of training programs within a financial services context. Preferred Qualifications Familiarity with relevant regulations and experience in ensuring compliance within a communication environment. Ability to support continuous improvement in communication effectiveness, utilizing innovative methods. Strong communication and collaboration skills within a matrix organization, with an ability to engage with diverse stakeholders. Ability to identify important areas in communication and prioritize work accordingly. Experience in supporting transformation and change initiatives within an organization. Experience in designing and implementing communication programs. Excellent organizational and problem-solving skills with attention to detail. Strong consultation, communication, facilitation, and presentation skills; ability to understand challenges and articulate them into actionable plans. Background in risk management or related industry knowledge. What We Offer American Express offers a fantastic and diverse working environment, with benefits and programs that support holistic well-being, including: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements Generous paid parental leave policies Free access to global on-site wellness centers staffed with nurses and doctors Free and confidential counseling support through our Healthy Minds program Career development and training opportunities #J-18808-Ljbffr