Senior Manager, Global Expense Management

Senior Manager, Global Expense Management

Join to apply for the Senior Manager, Global Expense Management role at Genesys

Senior Manager, Global Expense Management

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Join to apply for the Senior Manager, Global Expense Management role at Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Sr. Manager – Global Expense Management, Finance Shared Services
Location: Manila, Philippines
Position Summary:
Reporting to the Finance Shared Services Leader, the Sr. Manager is responsible in providing active leadership for the day-to-day operations of the Global Expense Management team. This role will actively participate in shaping and executing the shared service center vision, strategy, and priorities, projects, initiatives, and operations.

• Team Leadership & Development
  • Lead and supervise daily operations of the GEM Shared Services team.
  • Provide leadership, training, mentoring, and career development support.
  • Recruit, retain, and develop talent aligned with business needs and individual goals.
  • Foster an inclusive and collaborative team environment.
  • Lead with empathy, promoting inclusion for all.
• Process Excellence & Standardization
  • Develop and implement global standardization across end-to-end GEM processes.
  • Drive automation and efficiency improvements, sponsoring related initiatives.
  • Maintain accurate and timely SOPs and workflow documentation applicable for current and future operations.
  • Ensure alignment and collaboration across FSSC teams and support the FSSC framework.
• Stakeholder Engagement & Collaboration
  • Serve as the go-to expert for executing approved guidelines and policies across GEM, Procurement, and other functions.
  • Work closely with Procurement, Treasury, HR, Record to Insight, and other process owners to define guardrails, process matrices, and reconciliations.
  • Build strong internal and external stakeholder partnerships and support dispute resolution and root cause analysis.
• Performance & Change Management
  • Deliver agreed KPIs and follow through on strategic actions for process improvements.
  • Lead effective change management and coordinate with business leaders on key finance projects and global initiatives.
  • Deliver Business Review sessions with key stakeholders.
  • Drive the success of designated FSSC initiatives and other global projects.
• Compliance & Audit
  • Ensure SOX and other control executions are in place for accurate processing of invoices, payments, travel and expense reimbursements, and liquidations.
  • Collaborate with Internal Audit and support both internal and external audits.
  • Maintain quality assurance and compliance across all GEM processes.
• Other Responsibilities
  • Perform other duties as assigned.
    

Requirements:

• BS Accountancy, CPA required
• Experience in Account Payable, Travel and Expense, General Ledger and Account Reconciliation required
• Minimum of 10 years prior relevant experience with 7 years in team leadership
• BPO/SSC work experience required.
• Ability to work and deliver within tight deadlines, with willingness to work extended hours.
• Strong problem-solving abilities to address and resolve operational issues.
• Familiarity with ERP systems and data analytics platforms, preferably Workday Financials
• Excellent written and verbal communication skills.
• Strong stakeholder management skills.
• Flexibility to adapt to changing business needs and environment
  

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting and Software Development

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