Customer Success Renewal Specialist | SaaS | Day 1 HMO

Championing Client Success in the World's Leading Social Impact SaaS Backed by prestigious G2 and TrustRadius recognitions, our client transforms how social impact organizations manage and sustain partnerships. Their award-winning technology powers fundraising, donor engagement, and case management across the globe. This opportunity is ideal for those passionate about renewals strategy, customer lifecycle management, and SaaS-based client operations-helping mission-driven organizations continue creating real-world change through seamless digital experiences. Job Description As a Customer Success Renewal Specialist, you'll manage the complete renewal cycle for small to mid‑sized accounts, ensuring accuracy, client satisfaction, and contract retention. You'll collaborate with cross‑functional teams to minimize churn, optimize renewal processes, and contribute to customer success initiatives that help nonprofits and organizations worldwide continue creating lasting change. Job Overview Employment type: Full-time Shift: Night shift, Weekends Off Work setup: Onsite, Makati Exciting Perks Await Day 1 HMO coverage with free dependent Competitive Salary Package Night differential pay to maximize your earnings Prime office location in Makati (Easy access to MRT stations, restaurants, and banks) Fixed weekends off Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment The Qualifications We Seek At least 3 years of B2B SaaS renewals experience in a similar role (Customer Success, Account Management, SDR, BDR, or related). Proven success in driving renewals predictably and achieving targeted gross retention rates . Strong Salesforce.com experience in managing client accounts and renewals processes. Excellent time management, organization, and attention to detail. Demonstrated ability to work efficiently in a fast‑paced environment and help implement scalable processes. Proactive and solution‑oriented, with a focus on exceeding client expectations. Skilled in n avigating approval frameworks and responding to renewal‑related inquiries. Capable of providing administrative and operational support to Renewals Managers. Committed to ensuring the timely and accurate closure of renewals. Your Daily Tasks Own and manage the end‑to‑end renewal process for account sizes smaller than $100K ARR primarily through written communication. Report to Manager, Global Renewals, with focus on customer retention and uplift. Maintain accurate records of client interactions and renewal statuses. Provide regular reports on renewal pipeline, risks, and opportunities. Execute strategies to increase customer retention and reduce churn through defined processes. Work with Installed Based leadership, Finance, Legal & Order Management to ensure contract accuracy. Verify contracts, review terms and conditions, and ensure data integrity of all quotes. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like‑minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr