PRODUCT SUPPORT OFFICER

4 weeks ago

Philippines Metrobank Full time

Overview

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Product Support Officer

Job Summary

The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.

Specific Duties & Responsibilities

  • Oversees generation of regular reports and monitoring dashboards; analyzes the department's performance vs plan
  • Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
  • Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns
  • Oversees budget development, management, and monitoring
  • Consolidates the OPEX / CAPEX budget for review before submission to FPAD
  • Monitors BUDCOM action items
  • Workplace Complaints Management & Tracking
  • Oversees monitoring of audit, compliance and fraud items
  • Budget development, management, and monitoring
    • Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD
    • Monitors BUDCOM action items & Marketing budget for Products
    • Monitors compliance to budget
  • Monitors audit, compliance and fraud items

Other Details:

Rank: Junior Officer
Office Location: The Shops, BGC
Business Unit: CBS - Retail Deposits and Payment Products Division

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