Sales Support Officer

1 day ago

Philippines Scorptec Full time

Your role as a Sales Support Officer will be crucial as you will be the front face for Scorptec Computers in advising and servicing Australian consumers and businesses. Your personal and career growth and development matters to us, so we strive to provide you with a fun and professional environment that focuses on you and your goals.

Full Job Description:

Gain a competitive advantage when you work as part of our Sales Team. You will be collaborating and working directly with the management team from Scorptec Computers, a 25 years local and reputable IT reseller in Australia. You will not be treated as a BPO agent but will be rewarded with various growth and training opportunities.

We pride ourselves on our commitment to our customers. To be truly successful in this role, you will always have the customer's best interest at the forefront and strive to deliver the best possible customer experience.

This is where you’ll shine:

Sales Support
Provide up-to-date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond).
Quotation for computer system solutions ranging from gaming PCs to enterprise-level equipment.
Assisting all customer queries: not limited to product, account & delivery information.
This support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat.

Internal Communication
Liaise with internal teams and departments (including Product Management, Aftersales, Warehouse, and Retail Stores) to ensure fully formed solutions and information is provided to the customer.
Participate in weekly and monthly sales meetings to discuss the performance, progress, and plans of the department.
Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours.

What you’ll bring in:
Excellent customer service & communication skills.
Technical expertise with the latest computer hardware and components.
Result oriented & with high attention to detail.
At least 2-3 years' experience in presales and sales for IT products.
Fluent in English, both written and verbal.
Proven excellence in phone and customer service manner and skills.
Ability to listen to and empathize with customers.
Excellent time and task management skills.
Integrity, honesty, flexibility, good energy levels, and ability to deal with stress.
Willing to work in a team environment.
Professional manner and neat appearance.
Ability to work under minimal supervision.

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