Relationship Service Manager

Relationship Service Manager - Hang Seng Bank (HK) Join to apply for the Relationship Service Manager - Hang Seng Bank (HK) role at HSBC Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Commercial Banking – Corporate Banking. Hang Seng’s Commercial Banking business provides customised one‑stop financial solutions to our corporate customers, from prime small and medium‑sized businesses to publicly listed companies and multinational corporates. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loans, cash management, investment, treasury services, insurance and e‑Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor‑made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high‑calibre professional to join our department as Relationship Service Manager . Principal Responsibilities Support various transformation projects and streamlining initiatives for Relationship Management Department to create capacity for growth. Identify, plan, and execute continuous process improvement opportunities in collaboration with other teams where needed. Review end‑to‑end lending process to improve operation efficiency and better protect the Bank from potential credit and operation risk. Collaborate across business and operations to deliver collective goals for the operation model transformation of Relationship Service Team in line with strategic priorities. Represent Relationship Management Department to provide user requirements and consolidate user feedback to ensure smooth roll out of various platforms and systems. Organise briefings to Relationship Management Department to share new initiatives, workflow and findings. Conduct regular sample checking on credit approval for Relationship Management Department to ensure quality. Provide centralised governance support through tracking and monitoring of the service delivery against relevant operational standards, resource level indicators, goals, targets and controls. Provide centralised management support including reporting, information consolidation, management information abstract and ad‑hoc tasks. Undertake all required activities and projects as directed by line manager in support of the development of Commercial Banking. Requirements University degree in Business Administration, Finance, Accounting, Economics, Risk Management, Statistics or Quantitative Analysis. Minimum of 5 years’ experience in relationship management support, credit service, preferably in banking or financial institutions. Demonstrate understanding of Commercial Customers’ product and services requirement, lending process & control and knowledge about bank’s internal operations, business structure, stakeholders and teams. Ability to interact and build relationship with business stakeholders at different levels. Keen attention to detail and strong analytical skills; project management experience is a plus. Able to work under pressure to meet tight timelines and adapt to changes in business – preferred. Fluency in Cantonese, Mandarin and English. Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage. Strong PC user with good MS Office or Excel skills. You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr