Sales Operations Specialist

4 weeks ago


Davao Region Philippines IPASS Processing Full time

The Sales Specialist is mainly responsible for achieving the assigned monthly sales target through the provision of prompt and effective customer support, especially on identifying the qualifications and requirements of customers, providing an advisory on the high-value services of IPASS these customers can best take advantage of, with utmost customer satisfaction and, thereby, creation of promoter customers in mind. Lead nourishment and after-sales coordination support are also key functions of this role. Responsibilities Comprehensive Customer Support: First point of contact for valued customers, addressing inquiries and concerns promptly and effectively. Qualification and Requirement Assessment: Assess clients’ qualifications and specific requirements to provide accurate, tailored recommendations. Promoting Products, Services, and Assistance: Proactively highlight products and additional assistance options that benefit clients. Complaint Resolution and Follow‑Up: Handle complaints with empathy, patience, and professionalism, providing solutions and ensuring timely follow‑up. Achieving Monthly Sales Targets: Contribute to meeting and exceeding monthly sales targets through persuasive skills and product knowledge. Documentation and Record‑Keeping: Meticulously document all client interactions, case summaries, and resolutions. Assist with additional tasks assigned by immediate supervisor to support business operations. Qualifications Graduate of a 4-year degree in Business, Marketing, Entrepreneurship, or equivalent. At least 6 months of sales experience; BPO sales experience preferred. Good verbal and written communication skills. Customer service oriented and keen to detail. Typing speed of 40 words‑per‑minute with 95% accuracy. Willing to undergo training. Able to work in a fast‑paced environment. Amenable to work on a compressed work week schedule (Monday‑Friday, 8:00 a.m. to 6:36 p.m.). Can start ASAP. Amenable to work onsite in Davao City. #J-18808-Ljbffr



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