Fund Administrator Team Lead

2 weeks ago

Zamboanga City, Philippines Infinit-O Global, Limited Full time

Pasay City Central Post Office, Philippines | Posted on 09/02/2025

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Overview

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Responsibilities
  • Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services.
  • Some of the strategic support that we provide includes: capital calls and distributions; audit/tax support; pre/post close services; quarterly and annual financials; limited partner communications.
  • Bring transparency to founders, VCs, and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as real-time IRR and other data points (TVPI, RVPI).
  • Establish and execute processes and procedures; establish and manage the achievement of Key Performance Indicators.
  • Monitor and evaluate all processes and implement improvements to ensure customers receive appropriate and high-quality services.
  • Perform daily and monthly auditing of work processes; monitor and assist team members in the daily operation aspects of the project, including reviewing status and performance against targets; perform root cause analysis of variances and make improvements to meet targets.
  • Coach, guide and train team members by providing ideas on how to carry out tasks toward providing excellent service; provide assistance to team members in accordance with established practices and procedures.
  • Provide reports as agreed with the Customer and assist in hiring, selection, and training of new team members.
  • Care deeply, genuinely, and passionately about our clients; stay excited to take on new challenges and be responsive to complete tasks in a timely manner.
  • Articulate technical and complex concepts in a clear and concise manner; balance multiple active projects with competing priorities; exhibit diplomacy, tact, and poise when communicating with clients or customers.
  • Drive to help and solve problems; be able to work independently and in a team environment.
Requirements
  • 3+ years experience, preferably in fund accounting/administration
  • 1-3 years supervisory experience
  • 1-3 years of experience in a contact center environment preferred
  • Strong written and verbal communication skills
  • Highly organized with strong attention to detail
  • Ability to articulate technical and complex concepts in a clear and concise manner
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