Production Support Specialist

1 week ago

Makati, Philippines OpenText Full time

Overview Production Support Specialist - CloudFax — OpenText Location: Makati, National Capital Region, Philippines Responsibilities Responsible for providing technical support to OpenText customers via phone and/or electronic format for various OpenText products and services. Diagnose and solve customer-reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of OpenText Fax2Mail/Message products within established guidelines. Effectively communicate technical solutions to customers who may or may not be telecommunication savvy and professionally handle high volumes of customer inquiries. Deliver technical solutions within set goals for Response Times, Resolution Times, Customer Satisfaction and First Contact Resolution. Display end-to-end case ownership from report to resolution. Collaborate with internal OpenText teams when necessary to satisfy customer needs. Adhere to internal business processes set by the leadership team. Coordinate service requests, for issues outside scope, with other teams until closure. Perform related work and special projects as required. Mentor and train associate-level Technical Support Specialists. Identify product defects or enhancements and work with the Advanced Resolution group for resolution. Maintain understanding of all OpenText Fax2Mail & MessageReach products and services; continually strive to improve. Handle customer escalations in the absence of the supervisor/manager or as required. What You Need To Succeed College/university graduates with a technical degree (e.g., Computer Science) preferred; for graduates of non-IT related courses, a strong technical aptitude is required. Minimum of 2 years related experience. Demonstrated problem-solving, analytical and organizational skills. Detailed understanding of IT Internet Protocols and communication concepts. Ability to work night shift or shift rotations when necessary. Ability to exhibit OpenText core values and beliefs. Good customer orientation and the ability to work under pressure. Strong deductive reasoning and initiative to solve problems and determine appropriate solutions. Ability to manage workload in a fast-paced environment and be proactive with customer issues with minimal supervision. OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries: Software Development #J-18808-Ljbffr

  • Production Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱30,000 - ₱60,000 per year

    AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.OPENTEXTOpenText is a global leader in information management, where...

  • Product Support Specialist

    4 weeks ago

    Makati, Philippines GHD Full time

    At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Product Support Specialist

    1 week ago

    Makati, Philippines OpenText Full time

    Overview OpenText Makati, National Capital Region, Philippines OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. We partner with highly regarded companies to tackle complex issues and contribute to projects that shape the future of digital transformation. At...

  • Associate Product Support Specialist

    4 weeks ago

    Makati, Philippines OpenText Full time

    OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital...

  • Product Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines GHD Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

    At GHD, we don't just believe in the power of commitment, we live and breathe it every dayThat's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with your colleagues,...

  • Product Specialist

    1 week ago

    Makati City, National Capital Region, Philippines MEDTRILE Full time ₱400,000 - ₱800,000 per year

    Company DescriptionBuilding on its reputation for quality, safety, and excellent customer service, Medtrile is expanding its portfolio to include medical devices and equipment. The company is taking a comprehensive approach to healthcare facility improvement — from compliance, design and planning, and project implementation to the delivery of high-quality...

  • PRODUCT SPECIALIST

    2 weeks ago

    Makati, Philippines Connexion Century Corp. Full time

    Responsibilities Gain a comprehensive understanding of the company's business objectives and strategies. Continually enhance expertise in our range of products, staying updated on features, capabilities, and benefits. Actively contribute to the ongoing development and improvement of our products, collaborating with cross-functional teams. Stay informed about...

  • Product Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Pacific Surgical, Inc. Full time ₱900,000 - ₱1,200,000 per year

    OVERVIEW OF THE POSITION:Primary responsible for implementation and coordination of sales and marketing related strategies in accordance with the recommended methods and guidelines given by the company towards the achievement of sales and marketing goals in the territory. Also act as Orthopedic Technician that provides technical support to Physicians,...

  • Associate Production Support Specialist

    7 days ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱2,400,000 per year

    OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...

  • Product Support

    7 hours ago

    Makati, Philippines E-team Workforce Private Corporation Full time

    Position: Product Support & Services Assistant Location: Makati City Contract Duration: 6 months (possible extension) Work Schedule: Graveyard / Shifting Work Setup: Hybrid Salary: Open Qualifications Graduate of Computer Science , Management Information Systems , Business Administration , or any related field. Excellent organizational and task management...