Product Support Specialist

4 weeks ago

Makati, Philippines GHD Full time

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you. Who are we looking for? We're looking for a Product Support Specialist to join our Products & Platforms team. Duties and responsibilities include but not limited to: Provide front-line application support to our clients Monitor the queue for new service requests and issue reports and evaluating them to prioritize, troubleshoot, reproduce the issue, and ultimately communicate solutions or workarounds Escalate client issues to other teams when necessary to get a resolution or workaround Detect and flag incidents that are affecting or have the potential to affect multiple customers Provide first contact support of incoming incidents or requests to the service desk via phone, web portal, email, and chat Independently, and in collaboration with other teams, identify root cause(s) and diagnose as product and end user issues. Researching solutions through internal and external knowledgebase as needed Reinforce SLAs to manage customer expectations Identify and learn appropriate software used and supported at GHD Digital Test fixes to ensure an incident has been adequately resolved Identify client support trends and propose solutions to reduce call volumes, and provide suggestions for continuous improvement of the team. For example: documentation updates or new product features Participate in incident discovery, response, and reporting which may occasionally require overtime What you will bring to the team: Minimum 1-3 years of experience in Customer service and support or similar role, ideally in a web-based software context Knowledgeable in relevant software applications such as Microsoft Office Suite & collaboration products, MS Windows, and Service Desk tools such as Zendesk and Jira Experience debugging and troubleshooting web applications Working knowledge of web browsers and their general functions Knowledgeable in ITIL Foundations principals Experience working with municipal and other public sector organizations in North America Knowledge of website and web application trends such as responsive design, structured data, SEO, analytics, accessibility, security etc Familiarity with the software development lifecycle and SaaS business operations Experience working with Jira, Confluence, HubSpot, or various digital task tracking tools Work schedule: Monday to Friday / 7:00 am to 4:00 pm, 8:00 am to 5:00 pm, 9:00 am to 6:00 pm or 11:00 am to 8:00 pm / Hybrid This job offer can be based in Makati, Quezon City or Cebu. Candidates must be a Filipino citizen or have the right to work in the Philippines. GHD is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr

  • Production Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱30,000 - ₱60,000 per year

    AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.OPENTEXTOpenText is a global leader in information management, where...

  • Product Support Specialist

    1 week ago

    Makati, Philippines OpenText Full time

    Overview OpenText Makati, National Capital Region, Philippines OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. We partner with highly regarded companies to tackle complex issues and contribute to projects that shape the future of digital transformation. At...

  • Production Support Specialist

    1 week ago

    Makati, Philippines OpenText Full time

    Overview Production Support Specialist - CloudFax — OpenText Location: Makati, National Capital Region, Philippines Responsibilities Responsible for providing technical support to OpenText customers via phone and/or electronic format for various OpenText products and services. Diagnose and solve customer-reported problems ranging from simple to complex...

  • Associate Product Support Specialist

    4 weeks ago

    Makati, Philippines OpenText Full time

    OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital...

  • Product Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines GHD Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

    At GHD, we don't just believe in the power of commitment, we live and breathe it every dayThat's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with your colleagues,...

  • Product Specialist

    1 week ago

    Makati City, National Capital Region, Philippines MEDTRILE Full time ₱400,000 - ₱800,000 per year

    Company DescriptionBuilding on its reputation for quality, safety, and excellent customer service, Medtrile is expanding its portfolio to include medical devices and equipment. The company is taking a comprehensive approach to healthcare facility improvement — from compliance, design and planning, and project implementation to the delivery of high-quality...

  • PRODUCT SPECIALIST

    2 weeks ago

    Makati, Philippines Connexion Century Corp. Full time

    Responsibilities Gain a comprehensive understanding of the company's business objectives and strategies. Continually enhance expertise in our range of products, staying updated on features, capabilities, and benefits. Actively contribute to the ongoing development and improvement of our products, collaborating with cross-functional teams. Stay informed about...

  • Product Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Pacific Surgical, Inc. Full time ₱900,000 - ₱1,200,000 per year

    OVERVIEW OF THE POSITION:Primary responsible for implementation and coordination of sales and marketing related strategies in accordance with the recommended methods and guidelines given by the company towards the achievement of sales and marketing goals in the territory. Also act as Orthopedic Technician that provides technical support to Physicians,...

  • Associate Production Support Specialist

    7 days ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱2,400,000 per year

    OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...

  • Product Support

    7 hours ago

    Makati, Philippines E-team Workforce Private Corporation Full time

    Position: Product Support & Services Assistant Location: Makati City Contract Duration: 6 months (possible extension) Work Schedule: Graveyard / Shifting Work Setup: Hybrid Salary: Open Qualifications Graduate of Computer Science , Management Information Systems , Business Administration , or any related field. Excellent organizational and task management...