Product Support Specialist
6 days ago
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you. Who are we looking for? We're looking for a Product Support Specialist to join our Products & Platforms team. Duties and responsibilities include but not limited to: Provide front-line application support to our clients Monitor the queue for new service requests and issue reports and evaluating them to prioritize, troubleshoot, reproduce the issue, and ultimately communicate solutions or workarounds Escalate client issues to other teams when necessary to get a resolution or workaround Detect and flag incidents that are affecting or have the potential to affect multiple customers Provide first contact support of incoming incidents or requests to the service desk via phone, web portal, email, and chat Independently, and in collaboration with other teams, identify root cause(s) and diagnose as product and end user issues. Researching solutions through internal and external knowledgebase as needed Reinforce SLAs to manage customer expectations Identify and learn appropriate software used and supported at GHD Digital Test fixes to ensure an incident has been adequately resolved Identify client support trends and propose solutions to reduce call volumes, and provide suggestions for continuous improvement of the team. For example: documentation updates or new product features Participate in incident discovery, response, and reporting which may occasionally require overtime What you will bring to the team: Minimum 1-3 years of experience in Customer service and support or similar role, ideally in a web-based software context Knowledgeable in relevant software applications such as Microsoft Office Suite & collaboration products, MS Windows, and Service Desk tools such as Zendesk and Jira Experience debugging and troubleshooting web applications Working knowledge of web browsers and their general functions Knowledgeable in ITIL Foundations principals Experience working with municipal and other public sector organizations in North America Knowledge of website and web application trends such as responsive design, structured data, SEO, analytics, accessibility, security etc Familiarity with the software development lifecycle and SaaS business operations Experience working with Jira, Confluence, HubSpot, or various digital task tracking tools Work schedule: Monday to Friday / 7:00 am to 4:00 pm, 8:00 am to 5:00 pm, 9:00 am to 6:00 pm or 11:00 am to 8:00 pm / Hybrid This job offer can be based in Makati, Quezon City or Cebu. Candidates must be a Filipino citizen or have the right to work in the Philippines. GHD is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr
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Product Support Specialist
4 weeks ago
Makati, Philippines iRely Full timeIn 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries. Today, iRely remains privately owned and self-funded, with a long-term...
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Production Support Specialist
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Makati, Philippines OpenText Full timeOverview OpenText is a global leader in information management. The Production Support Specialist role is based in Makati, National Capital Region, Philippines. Responsibilities Provides technical support in a production environment by responding to case service levels, analyzing issues, and developing resolutions to problems of limited scope and complexity....
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Production Support Specialist
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Makati City, National Capital Region, Philippines OpenText Full time ₱30,000 - ₱60,000 per yearAI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.OPENTEXTOpenText is a global leader in information management, where...
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Production Support Specialist
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Associate Product Support Specialist
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Makati, Philippines OpenText Full timeOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital...
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Product Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines GHD Pty Ltd Full time ₱900,000 - ₱1,200,000 per yearAt GHD, we don't just believe in the power of commitment, we live and breathe it every dayThat's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with your colleagues,...
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Production Support Specialist
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Makati, Philippines OpenText Full timeOverview Production Support Specialist - with UNIX exp — OpenText Makati, National Capital Region, Philippines. Responsibilities Provides technical support in a production environment by responding to case service levels, analyzing issues, and developing resolutions to problems of limited scope and complexity. Demonstrates expertise within the product...
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Product Sales Specialist
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Makati, Philippines SpectruMed Inc. Full timeOverview SpectruMed is a trusted provider of aesthetic laser equipment in the Philippines, partnering with industry leaders to deliver technology and quality systems. Our products support various aesthetic procedures and we emphasize long-term clinical success through clinical, technical, and marketing support. Role Description This is a full-time on-site...
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Product Specialist
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Makati City, National Capital Region, Philippines Pacific Surgical, Inc. Full time ₱900,000 - ₱1,200,000 per yearOVERVIEW OF THE POSITION:Primary responsible for implementation and coordination of sales and marketing related strategies in accordance with the recommended methods and guidelines given by the company towards the achievement of sales and marketing goals in the territory. Also act as Orthopedic Technician that provides technical support to Physicians,...
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Associate Production Support Specialist
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Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱2,400,000 per yearOPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...
