Outbound Sales Representative

2 days ago

Cavite City, Philippines BEL USA LLC Full time

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Join to apply for the Outbound Sales Representative (WFH) role at BEL USA LLC

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  • THIS IS AN EVERGREEN OPENING FOR CONTACT CENTER REPRESENTATIVE POSITIONS IN OUR COMPANY*
  • THIS IS AN EVERGREEN OPENING FOR CONTACT CENTER REPRESENTATIVE POSITIONS IN OUR COMPANY*
(Although we may not have any current openings, we are always accepting applications for Outbound Sales professionals)
Essential Job Functions
  • Selling and Customer Support Activities
    • Achievement of Sales goals and Contact Center metrics
    • Contributes to team achievement of service metrics and all Contact Center goals
    • Manages all calls in a professional, timely and appropriate manner. Answers incoming customer calls, e-mails, or chat requests for information and resolution of issues or sales inputs within the defined SLA
    • Actively calls out to assigned customers to inquire about additional Sales opportunities
    • Probes for add on/solution selling opportunities during customer engagement conversations
    • Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into the tools provided
    • Follow up on product backorders and order management
    • Configures components to identify or clarify basic to complex customer solutions
    • Completes outbound calls to new/existing customer base and/or e-mail communications to new/existing or prospective customers on company initiatives such as: standard outcall campaigns, event recruitment, or vendor leads
    • Advises and recommend on product options, add-ons and solutions best suited for customer and their end users
    • Maintains and applies product/vendor knowledge applicable to fulfill customer requests and capitalize on add-on solution selling opportunities
    • Maintain positive relationship with customers, and consultant, and ensure satisfaction with services, monitor and maintain service level expectations, and perpetuate a best-in-class reputation. Manages relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partnership
    • Provide price and availability information within defined guidelines
    • Submits, tracks, and escalates quotes/orders from customers
    • Resolves and/or routes credit related issues
    • Effectively investigate/escalate and resolve customer complaints and issues
  • Order Management and Customer Service Activities
    • All transactions performed accurately and meeting departmental SLAs
    • Enters orders into system pursuant to individual order characteristic requirements. Orders may be received via e-mail, chat, telephone, or other relevant sources/channels.
    • Manages orders by auditing orders for completion and accuracy
    • Processing claims, redo/replacement orders or issuing In-store credit
  • Training
    • Attends all required trainings and displays appropriate knowledge of materials
    • Attends Contact Center training and achieve a passing mark in the assessments
    • Completes and pass the self-paced trainings and monthly learning checks in timely manner
  • Miscellaneous Activities
    • Assists the Contact Center Team with administrative duties as assigned.
    • Performs all other duties as designated by Management
    • Performs ongoing maintenance of Customer Profiles for customer base (updating records in Admin Panel, FreshDesk and other tools)
Job Qualifications
  • Formal education or training required such as degrees, courses of study, certification
  • Associate's/Bachelor's Degree
  • Minimum of (1) one-year previous sales/customer service experience, preferably in a related industry.
  • Experienced contact center professional, effective telephone, chat, email techniques and customer care
Technical Skills
  • Personal computing or keyboarding/data entry
  • Moderate knowledge of Excel required
  • Excellent communication skills; written and verbal required
  • Strong organizational skills also required
  • Basic sales and negotiation skills required
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Printing Services

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