Support Coordinator

1 week ago

Makati, Philippines DMCI Homes Full time

The Support Coordinator plays a key role in ensuring smooth day-to-day support operations for the Centralized Internet Project. You will handle the scheduling of technical support teams, track service concerns, manage project documentation, and serve as the communication bridge between field teams, administrators, and vendors to keep everything running efficiently.

Hired candidates will have the following opportunities:

  • Competitive salary based on relevant skills and work experience

  • Learning and development opportunities

  • Career development opportunities for high potential and top performing employees

QUALIFICATIONS:

  • Graduate of Information Technology, Business Administration, or a related field

  • With at least one (1) year of experience in technical coordination, support dispatching, or IT administration

  • With strong organizational and multitasking skills

  • Familiar with basic IT/network support workflows and documentation processes

  • Must be willing to work at the Head Office in Bangkal, Makati City

DUTIES AND RESPONSIBILITIES:

  • Coordinates and schedules field-based technical support for internet services across properties

  • Acts as the first point of contact for support requests, assigning tasks and tracking resolution

  • Maintains documentation, reports, and centralized calendars for support activities

  • Processes billing documents, route contracts, and manage project-related files

  • Communicates with internal teams, vendors, and stakeholders to ensure smooth support operations

  • Ensures service uptime and SLA compliance through timely issue tracking and escalation

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