Business Support Coordinator

Caring for Communities, One Family at a Time

Our client, Home Instead UK, is a trusted leader in providing personalized, high-quality care services for older adults. With a strong presence across the United Kingdom, they are committed to supporting independence, dignity, and well-being at home. Guided by compassion and professionalism, they empower families by connecting them with dedicated care professionals who truly make a difference. Joining their team means becoming part of a mission-driven organization shaping the future of healthcare support.

Job Description

As a Business Support Coordinator, you will serve as the first point of contact for clients and care professionals, delivering exceptional service through call management and administrative support. This role requires empathy, accuracy, adaptability, and professionalism to keep healthcare operations running smoothly.

Job Overview

Employment type: Full-time

Shift: Mid shift, M-F 8AM-5PM UKT (4PM-1AM PHT), weekends off

Work setup: Hybrid, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Fully-customized Emapta laptop and peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Experience: 3-5 years in customer service, receptionist, administrative support, or similar roles (healthcare experience is an advantage but not essential).
• Skills:
• Strong verbal and written communication.
• Confident in managing calls with clients and care professionals.
• Attention to detail and accuracy in administrative tasks.
• Tech-savvy with the ability to navigate phone systems, CRM, and productivity tools.
• Ability to learn quickly and adapt to healthcare processes.
• Professional, empathetic, and service-oriented demeanor.

Your Daily Tasks

• Handle incoming calls from clients and care professionals, delivering prompt, accurate, and courteous assistance.
• Provide administrative support for healthcare operations, including call logging, record management, and data entry.
• Ensure precise documentation and tracking of all interactions with clients and care professionals.
• Assist clients and care professionals with inquiries, scheduling, and coordination as needed.
• Quickly adapt to healthcare processes, systems, and organizational procedures.
• Maintain professionalism, empathy, and a client-focused approach in all communications.
• Utilize CRM, telephony, and productivity tools efficiently to streamline operations.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra