Front Office Supervisor

2 days ago

Muntinlupa City, Philippines Filinvest Group Full time

Filinvest Hotel:  CRIMSON HOTEL FILINVEST CITY

The Front Office Supervisor is expected to be well-versed and proficient in all Front Desk operations, including systems, trainings, and reporting. He/She is responsible for overseeing the daily arrival and departure of guests, ensuring a smooth and seamless experience. The role includes leading and motivating the Front Desk team in delivering Total Guest Satisfaction, aligned with the Crimson brand standards.

The Supervisor is also tasked with preparing and adjusting work schedules based on the hotels occupancy forecast and operational needs. A key responsibility is to guide, mentor, and train Front Desk Ambassadors to help them reach their full potential and uphold service excellence at all times.

Operational Tasks

  1. Responsible for supervising the staff in assisting guests.
  2. Responsible for room assignments of arriving guests. In charge of close coordination with Housekeeping with the daily status of the rooms.
  3. Responsible for all aspects of Front Office Cashiering.
  4. Communicate all activities and incomplete service requests to the next shift and other
    departments and ensure that the Duty Manager is kept informed.
  5. Be aware of and familiar with hotel products, facilities, activities and services provided and be able
    to explain them to guests.
  6. Practices the Guiding Principles and Core Values of Chroma Hospitality.
  7. Transferable and can be reassigned to perform other functions and duties.
  8. Performs other duties that may be assigned by management from time to time.

Guest Relations

  1. Promoting the brand and the property.
  2. Providing Guest Service Excellence.
  3. Identifying guest issues and immediately act upon it.

QUALIFICATIONS

  • Bachelors Degree in Hospitality Management or any related field

  • Currently employed in a deluxe or upscale hotel environment

  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

  • Strong organizational and time management skills

  • Analytical, detail-oriented, and capable of identifying operational improvements

  • Excellent interpersonal and relationship-building skills

  • Technically savvy, with the ability to adapt to hotel systems and technology

  • Outstanding customer service and problem-solving abilities

  • Willingness and capability to work extended hours or flexible shifts

  • Ability to multitask and perform well in a fast-paced environment

  • Willingness to work in Muntinlupa City


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