Front Office Supervisor

4 days ago

Muntinlupa City, Philippines Filinvest Group Full time

Filinvest Hotel:  CRIMSON HOTEL FILINVEST CITY

The Front Office Supervisor is expected to be well-versed and proficient in all Front Desk operations, including systems, trainings, and reporting. He/She is responsible for overseeing the daily arrival and departure of guests, ensuring a smooth and seamless experience. The role includes leading and motivating the Front Desk team in delivering Total Guest Satisfaction, aligned with the Crimson brand standards.

The Supervisor is also tasked with preparing and adjusting work schedules based on the hotels occupancy forecast and operational needs. A key responsibility is to guide, mentor, and train Front Desk Ambassadors to help them reach their full potential and uphold service excellence at all times.

Operational Tasks

  1. Responsible for supervising the staff in assisting guests.
  2. Responsible for room assignments of arriving guests. In charge of close coordination with Housekeeping with the daily status of the rooms.
  3. Responsible for all aspects of Front Office Cashiering.
  4. Communicate all activities and incomplete service requests to the next shift and other
    departments and ensure that the Duty Manager is kept informed.
  5. Be aware of and familiar with hotel products, facilities, activities and services provided and be able
    to explain them to guests.
  6. Practices the Guiding Principles and Core Values of Chroma Hospitality.
  7. Transferable and can be reassigned to perform other functions and duties.
  8. Performs other duties that may be assigned by management from time to time.

Guest Relations

  1. Promoting the brand and the property.
  2. Providing Guest Service Excellence.
  3. Identifying guest issues and immediately act upon it.

QUALIFICATIONS

  • Bachelors Degree in Hospitality Management or any related field

  • Currently employed in a deluxe or upscale hotel environment

  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

  • Strong organizational and time management skills

  • Analytical, detail-oriented, and capable of identifying operational improvements

  • Excellent interpersonal and relationship-building skills

  • Technically savvy, with the ability to adapt to hotel systems and technology

  • Outstanding customer service and problem-solving abilities

  • Willingness and capability to work extended hours or flexible shifts

  • Ability to multitask and perform well in a fast-paced environment

  • Willingness to work in Muntinlupa City


  • Front Office Supervisor

    2 weeks ago

    Davao City, Davao, Philippines DoubleDragon Corporation Full time ₱104,000 - ₱130,878 per year

    Front Office Supervisor - Hotel101 DavaoQualificationsGraduate of BS Hotel and Restaurant Management or any related courseMinimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory roleExperienced in OPERA systemExcellent oral communication skillsCustomer-service orientedDuties and ResponsibilitiesProvide Front Desk Staff...

  • Front Office Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corporation Full time

    OverviewDepartment: Front OfficeEmployee Type: ProbationaryResponsibilitiesShift Supervision: Oversee daily operations during assigned shifts. Ensure the front office team is well-prepared and adequately staffed. Manage guest check-ins, check-outs, and inquiries.Guest Services: Provide exceptional customer service and resolve guest issues or special...

  • Front Office Supervisor

    3 days ago

    Cebu City, Philippines Robinsons Land Corporation Full time

    Overview Department: Front Office Employee Type: Probationary Responsibilities Shift Supervision: Oversee daily operations during assigned shifts. Ensure the front office team is well-prepared and adequately staffed. Manage guest check-ins, check-outs, and inquiries. Guest Services: Provide exceptional customer service and resolve guest issues or...

  • Front Office Associate

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines The Beach Park-Hadsan Full time ₱501,000 per year

    Job Summary:The Front Office Associate is responsible for delivering excellent customer service by attending to guests, clients, and visitors in a professional and courteous manner. This role ensures smooth front desk operations, accurate record-keeping, and effective coordination with other departments to meet service standards.Job Description:Greet and...

  • Hotel Front Desk Supervisor

    3 weeks ago

    Antipolo City, Calabarzon, Philippines Jskhotels Full time

    Join One of Northern Indiana's Leading Hospitality GroupsAs one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding...

  • Front Office Supervisor

    2 weeks ago

    Davao City, Davao, Philippines DoubleDragon Properties Corp. Full time ₱104,000 - ₱130,878 per year

    QualificationsGraduate of BS Hotel and Restaurant Management or any related courseMinimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory roleExperienced in OPERA systemExcellent oral communication skillsCustomer-service orientedDuties and ResponsibilitiesProvide Front Desk Staff with necessary training and support as...

  • Front Office Coordinator

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBeeAdministration Full time ₱125,803 - ₱251,607

    Job OverviewThe Remote Front Office Assistant plays a crucial role in supporting the hotel's Front Office team, enabling on-site receptionists to focus on guest-facing activities. This position requires strong attention to detail and accuracy, as well as excellent written communication skills.Key Responsibilities:Manage incoming reservation emails and online...

  • Front Office Manager

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Enrison Land, Inc. (BE Hotels & Resorts) Full time ₱104,000 - ₱130,878 per year

    Job Summary:BE Resorts Mactan is seeking a highly motivated and service-oriented Front Office Manager to lead the daily operations of our Front Desk team. This leadership role ensures seamless guest experiences from arrival to departure, while maintaining operational excellence, staff performance, and inter-departmental coordination. The ideal candidate is a...

  • Front Office Staff

    1 week ago

    Cebu City, Philippines IU English Academy Full time

    Job Summary: The Front Office Staff serves as the first point of contact for clients, visitors, and guests. This role is responsible for providing excellent customer service, handling inquiries, managing front desk operations, and ensuring a welcoming and professional reception area. Key Responsibilities: Greet and assist visitors, clients, and guests in a...

  • Front Office Coordinator

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeCoordination Full time ₱7,000 - ₱8,200

    Front Office Coordinator RoleThe primary goal of this position is to serve as the first point of contact for patients and visitors, providing a welcoming and professional atmosphere.Key Responsibilities:Manage patient schedules, recalls, and appointment confirmations in a timely manner.Verify insurance coverage and maintain accurate patient...