Front End Supervisor

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Job Title: Front Office Team Leader
Location: Silang, Cavite (Near AUP, PNPA)

Job Summary:

The Front Office Team Leader is responsible for supervising and guiding the front office team to ensure smooth daily operations, excellent customer service, and efficient handling of guest or client interactions. This role acts as a key point of contact for both staff and customers, resolving issues promptly while maintaining high standards of professionalism.

• Bachelor\'s degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in front office operations or customer service, with supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Proficient in front office software, Microsoft Office Suite, and reservation systems (if applicable).
• Ability to handle multiple tasks under pressure while maintaining professionalism.
• Strong problem-solving and decision-making abilities.

Working Conditions:

• Full-time position
• May require shift work, including weekends and holidays
• Fast-paced environment requiring multitasking and adaptability

Job Type: Full-time

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Silang, Cavite ₱ - ₱ Y Primer Group of Companies

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Job Title: Front Office Team Leader 2

Location: Silang, Cavite (Near AUP, PNPA)

Job Summary:

The Front Office Team Leader is responsible for supervising and guiding the front office team to ensure smooth daily operations, excellent customer service, and efficient handling of guest or client interactions. This role acts as a key point of contact for both staff and customers, resolving issues promptly while maintaining high standards of professionalism.

Qualifications:

• Bachelor\'s degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in front office operations or customer service, with supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Proficient in front office software, Microsoft Office Suite, and reservation systems (if applicable).
• Ability to handle multiple tasks under pressure while maintaining professionalism.
• Strong problem-solving and decision-making abilities.

Job Type: Full-time

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1

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Our hotel is hiring FRONT OFFICE SUPERVISOR

• Must possess at least a Bachelor\'s or college degree in any business-related courses.
• At least 2 years of work experience as a Front Office Supervisor or Front Office Team Leader.
• Ability to remain calm whilst under pressure.
• Must be knowledgeable in working with hotel property management systems.
• Must be knowledgeable in working with MS Office applications.
• Must have excellent verbal and written communication skills.
• Has strong organization and leadership skills.
• Must be willing to be assigned in Davao City or to any hotels under our group.

Job Type: Full-time

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2

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Oversees daily Front Office operations (Front Desk, Call Center/Reservations, Back Office) ensuring smooth procedures and adherence to SOPs, safety and security protocols

Conducts shift briefings, assigns tasks, and ensures proper handovers between shifts

Supervises, schedules, trains, and coaches front office staff; monitors grooming and service standards

Assists in staffing forecasts, recruitment, and onboarding of new team members

Leads by example in delivering warm, efficient, and courteous service; handles escalated guest concerns and service recovery

Coordinates closely with Housekeeping, Maintenance, and other departments to ensure seamless guest experience

Reviews arrival lists, special arrangements, and ensures guest preferences are anticipated and met

Monitors lobby appearance and readiness; ensures availability of front office supplies, tools, and forms

Oversees cashiering procedures, verifies billing accuracy, approves shift logbooks and incident reports

Prepares operational shift reports and acts as Officer-in-Charge (OIC) in the absence of the Guest Services Manager

Job Types: Full-time, Permanent

• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Transportation service provided

Expected Start Date: 09/01/2025

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3

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• Oversees daily Front Office operations (Front Desk, Call Center/Reservations, Back Office) ensuring smooth procedures and adherence to SOPs, safety and security protocols

• Conducts shift briefings, assigns tasks, and ensures proper handovers between shifts

• Supervises, schedules, trains, and coaches front office staff; monitors grooming and service standards

• Assists in staffing forecasts, recruitment, and onboarding of new team members

• Leads by example in delivering warm, efficient, and courteous service; handles escalated guest concerns and service recovery

• Coordinates closely with Housekeeping, Maintenance, and other departments to ensure seamless guest experience

• Reviews arrival lists, special arrangements, and ensures guest preferences are anticipated and met

• Monitors lobby appearance and readiness; ensures availability of front office supplies, tools, and forms

• Oversees cashiering procedures, verifies billing accuracy, approves shift logbooks and incident reports

• Prepares operational shift reports and acts as Officer-in-Charge (OIC) in the absence ofthe Guest Services Manager

This advertiser has chosen not to accept applicants from your region.

4

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Job Summary

The Front-End Supervisor is responsible for overseeing all front-end operations, ensuring efficient, courteous, and reliable service to customers. This role ensures that customer service standards are consistently met while maintaining operational control, cost efficiency, and database integrity.

Key Responsibilities

1. Customer Service Management

Ensure checkout operations consistently meet company service standards by maintaining a high level of customer satisfaction.

2. Operational Controls

Enforce control procedures and standard operating processes across all front-end activities to ensure compliance and efficiency.

3. Asset Accountability

Manage and safeguard all front-end assets including cash registers, POS systems, and related equipment.

4. Cost Management

Monitor and control front-end expenses such as parking coupons, paper supplies, and other consumables.

5. Database Management

Maintain accurate and up-to-date records and databases relevant to front-end operations.

Qualifications & Experience

• Bachelor\'s degree in business administration, Marketing, Sales, Customer Service Management, or related field.
• At least 1 year of supervisory experience in front-end operations, preferably in retail or food service industries.

Job Type

Full-time

Employee Benefits

• Company-sponsored Christmas gift
• Participation in company events
• Health insurance coverage
• Paid training and development programs
• Opportunities for promotion and career growth
• Regular performance-based pay increases
• Eligibility for permanent employment upon evaluation

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Ready to shape the future of work?

At Genpact, we don\'t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we\'re leading the charge. Genpact\'s AI Gigafactory, our industry-first accelerator, is an example of how we\'re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies\' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that\'s shaping the future, this is your moment.

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Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information
• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
• Resolve customer issues and concerns in a professional and efficient manner
• Maintain accurate records of customer interactions and resolutions
• Effectively communicate solutions and recommendations to clients
• Stay up to date with product and service offerings to provide accurate information to customers
• Meet or exceed established performance metrics, such as response time and customer satisfaction
• Meet or exceed quality assurance targets
• Effective Client