IT Support Specialist

Overview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What we offer At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in an "IT Support Specialist" role with TaskUs Think of yourself as someone who provides assistance and technical support to the business and to team members experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers — to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities You will respond to telephone calls and email messages from users requesting assistance; log and keep records of customer/employee queries. Interpret problems and analyze possible causes of hardware and software failure. Identify computer hardware, software and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity. Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary. Assist in conducting users\' application testing during program implementation, migration, and system maintenance. Perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures and knowledge-based troubleshooting techniques. Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company; perform scheduled preventive maintenance of computer systems. Required Qualifications At least 2–3 years of experience. Knowledge of IT systems and equipment, their installation, configuration, maintenance, and repair; experience with IT requirements in call center operations and corporate environments—strong problem-solving, decision-making, and analytical skills. Strong technical writing skills is a plus — able to document problems and solutions for customers and other technical support personnel. Good time and project management skills. Excellent English communication skills — both spoken and written. Adaptive to changing work schedules and hours; strong customer orientation and interpersonal skills. Education / Certifications Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or related IT/Computer field. Work Location / Work Schedule / Travel Meycauayan, Bulacan TaskUs office Full onsite setup Shifting schedule How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure that you are communicating only with authorized TaskUs recruiters. DEI TaskUs believes innovation and high performance come from people of all backgrounds. We welcome applicants of diverse backgrounds and circumstances. We are committed to equal opportunity and providing reasonable accommodations in the hiring process. If you need accommodations, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL #J-18808-Ljbffr