Business Process Specialist

4 weeks ago

Pasig, Philippines SMS Global Technologies, Inc. Full time

Responsibilities

  • Ensures customer satisfaction through timely and quality delivery of projects
  • Be actively involved with the operational delivery (e.g., BRS, Super User Training, User Acceptance Testing, End-to-End Testing, End User Training, Pre Go Live and Post Go Live Support)
  • Perform functional demo of the system and facilitate discussion of workflow and identification of gaps together with our technology partner (as-is process in the system vs. desired process of the client)
  • Work with our technology partner and client in documenting business requirements, test scripts, and user guide
  • Directly coordinate with vendors and monitor resolution of issues raised during testing to ensure that it is resolved within the agreed SLA
  • Conduct knowledge transfer to Customer Support and Managed Services Team at the end of the project implementation
  • Provide input for technical documentation in written form, including procedures/MOP, RCA, or ICAR for incident reports and technical descriptions as part of knowledge database for new issues that may arise
  • Report weekly on the tasks done and plan for the following week
Qualifications
  • Graduate of a 1-3-years course (Bachelor's degree in ECE, IE, COE, IT, Computer Science or relevant field)
  • at least 1 year of experience
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