Tech Support

5 days ago


Cebu City, Philippines Metacom Careers Full time

Technical Support Representative UK Tech Account (Entry Level) Location: Insular Building, Cebu City Schedule: Shifting Work Setup: Onsite Qualifications High School Graduate (Old Curriculum) / SHS Graduate / ALS Passer Open to Freshers (06 months call center experience) Excellent English Communication Skills (B2 CEFR level) With or without technical background Preferably with IT-related course or technical work exposure Willing to work on shifting schedules and in an onsite setup Key Responsibilities Troubleshoot technical issues related to hardware, software, or network via phone, chat, or email. Deliver excellent customer service by providing clear and effective solutions. Log and document all interactions accurately in internal systems. Escalate complex problems to higher-level support when needed. Meet performance targets such as response time, resolution rate, and customer satisfaction. Stay updated on product knowledge, tools, and troubleshooting techniques. Follow company policies on data security and customer privacy. Account Details UK-Based Technical Support Account Voice Support (WOSA) Compensation & Benefits Monthly Salary: PHP 21,000 Paid Training Provided 22 Paid Leaves HMO Coverage 13th Month Pay Complete Government Mandated Benefits Kickstart Your BPO Career Today Whether you're a fresh graduate or looking to pivot into the tech support industry, this is your chance to join a dynamic, growth-oriented team. Apply now and start your BPO journey in Cebu City #J-18808-Ljbffr



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