Operational Trainer Senior

Overview Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position scope Positions in this function will be involved in assessment, facilitation and organization of the business training needs. Part of the responsibilities include but not limited to preparation and creation of training materials, conducting needs analysis, managing performance both in class and in steady state business, reporting, and handling/ initiating self or team projects. The Operational Trainer will report to a Training Manager. Senior Operational Trainer expectations As a Senior Operational Trainer, you will train talented individuals and exceptional professionals. This is a great opportunity to effectively deliver training programs across a Fortune 25 Organization. We’re looking for individuals who keep abreast of various training delivery techniques, business processes, products and systems in specific areas of expertise. This will encompass training of one functional area such as Claims or Customer Service individuals in the Training Delivery Operational functions and could include some aspects of the design process and training material as needed. We are looking for someone who has extensive work experience in a highly matrix organization across multiple functions. When not in training you will assist the manager of the department with department activities and act as a resource to the team. Primary Responsibility Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications College Graduate/ Highschool Graduate/ SHS Graduate (Any course or Equivalent experience) 12+months of training experience, at least 12+ months RCM Experience (US Healthcare, Revenue Cycle Management) Dignity Specific tools Quality Tools Amenable to work onsite (Muntinlupa City, Makati City & Quezon City) Core Competencies Facilitation Skills: Ability to lead engaging and effective training sessions, both in-person and virtually Communication Skills: Clear verbal and written communication tailored to diverse audiences Presentation Skills: Confident delivery using various formats (slides, demos, role-play, etc.) Technical Skills are a plus: general office tools, adult learning understanding, teaching principles About Optum/UnitedHealth Group At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved. #J-18808-Ljbffr