
Quality Analyst
17 hours ago
Quality Assurance & Performance Monitoring
- Audit a daily sample of billers' case transcripts.
- Document audit results in a standardized tracker and ensure completeness and consistency of findings.
- Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers.
- Collaborate with TLs and Trainers to align on recurring issues and plan targeted coaching or refresher training sessions.
- Support calibration sessions to maintain scoring alignment with client and operational leads.
- Provide clear and structured feedback to specialists based on audit results.
- Handle QA-related inquiries, audit appeals, validate audit logic, and update feedback if necessary.
- Generate and analyze daily, weekly, or ad hoc QA reports to provide insights on team quality trends and process bottlenecks.
- Flag outliers, productivity-to-quality gaps, and compliance risks in collaboration with Operations and Training.
- Prepare QA summaries for client-facing decks and internal reviews as needed.
- Partner with Trainers and Operations to conduct joint root cause analysis and process refinement.
- Participate in internal syncs, updates, or policy briefings to stay aligned with client expectations.
- Support internal and external calibration sessions and provide QA representation in client or compliance reviews.
- Fluent in English (C1 level or above), with strong communication and leadership skills.
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
- Be detail-oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Minimum of 1 year experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role (external candidate).
- In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
- Strong analytical, decision-making, and problem-solving skills.
- Comfortable using billing systems, claim portals, and productivity monitoring tools.
- Ability to thrive in a fast-paced, client-driven environment.
-
Quality Analyst
2 weeks ago
Muntinlupa, Philippines Gear Inc. Full timeGear Inc. Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Quality Analyst role at Gear Inc. Gear Inc. Muntinlupa City, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for the Quality Analyst role at Gear Inc. Get AI-powered advice on this job...
-
Quality Analyst
7 days ago
Muntinlupa, Philippines Cobden & Carter International Full timeKey ResponsibilitiesAnswering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to...
-
Quality Assurance Analyst
2 weeks ago
Muntinlupa, Philippines Jollibee Group of Companies Full timeSelect how often (in days) to receive an alert: Title: Quality Assurance Analyst (Muntinlupa) TheQuality Assurance Analyst is responsible for: Ensuring that the goods produced adhere to established quality standards. Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and...
-
BPO Quality Analyst
2 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeOverview IGT Solutions Muntinlupa City, National Capital Region, Philippines Job title BPO Quality Analyst IGT Solutions Muntinlupa City, National Capital Region, Philippines Responsibilities Analyzes and tests financial processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and...
-
Medical Billing Quality Analyst
17 hours ago
Muntinlupa, Philippines Gear Inc Full timeAbout the job Medical Billing Quality Analyst Designation Quality Analyst Job Level Intermediate Department Medical Billing/AR Reporting to Senior Operations Manager PURPOSE OF THE POSITION The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring...
-
Medical Billing Quality Analyst
2 weeks ago
Muntinlupa, Philippines Gear Inc. Full timeGear Inc. Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Medical Billing Quality Analyst role at Gear Inc. Gear Inc. Muntinlupa City, National Capital Region, Philippines 1 week ago Be among the first 25 applicants Join to apply for the Medical Billing Quality Analyst role at Gear Inc. ...
-
Quality Assurance Analyst
1 week ago
Muntinlupa, Philippines Jollibee Group Full timeOverview Quality Assurance Analyst (Muntinlupa) role at Jollibee Group Position details and responsibilities are described below. Responsibilities Ensuring that the goods produced adhere to established quality standards. Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn;...
-
Automation Quality Analyst
1 week ago
Muntinlupa, Philippines Tap Growth ai Full timePosition: Automation Quality Analyst Location: Muntinlupa, PhilippinesWork Mode: Hybrid (3 Days onsite, 2 days WFH) Design, develop, test, and maintain automated test solutions in a web‑based environment using automation and scripting tools (e.g. Selenium WebDriver, etc.). Review requirements with emphasis on automation strategy and high coding...
-
Automation Quality Analyst
6 days ago
Muntinlupa, Philippines Tap Growth ai Full timeOverview Position: Automation Quality Analyst Location: Muntinlupa, Philippines Work Mode: Hybrid (3 Days onsite, 2 days WFH) Responsibilities Design, develop, test, and maintain automated test solutions in a web-based environment using automation and scripting tools (e.g. Selenium WebDriver). Review requirements with emphasis on automation strategy and high...
-
Data Analyst
2 weeks ago
Muntinlupa, Philippines Geco Philippines Inc Full timeWe are looking for a detail-orientedData Quality Analyst to join our team. This role is responsible for managing customer and territory data, ensuring high levels of accuracy, integrity, and availability. You will also support the Regional Sales Analyst with data reporting and analysis for various business projects. The ideal candidate has strong analytical...