Sr. Business Process Analyst

In this position, you will be tasked with analyzing, designing, and implementing process improvements and implementing automation tools within acute and ambulatory healthcare organizations. The objective is to enhance operational efficiency, patient care, and overall service quality. The ideal candidate must possess a robust background in healthcare operations, exceptional analytical capabilities, and proficient communication skills with diverse teams. The candidate is expected to remain abreast of industry trends and best practices and leverage this knowledge to assist organizations in navigating the complexities of the healthcare sector. This position demands a proactive approach, a dedication to enhancing healthcare delivery, and a commitment to achieving excellence in patient outcomes. Job Responsibilities Collaborate with healthcare professionals and administrators to understand their needs and challenges within their revenue cycle operations. Design and build automated test suites that are scalable, robust, and automatic, requiring minimal human intervention and support. Develop and execute strategic initiatives for long-range planning and lifecycle management for various automation platforms. Create, implement, and adhere to operational and technical standards, best practices, processes, and procedures. Evaluate new technologies and recommend solutions. Analyze client feedback to identify how test gaps and suggested mitigations will affect the test automation architecture. Analyze current healthcare processes and identify areas for improvement. Collaborate with healthcare professionals and administrators to understand their needs and challenges. Monitor and evaluate the effectiveness of implemented changes. Ensure compliance with healthcare regulations and standards. Use data analysis tools to track performance metrics and identify trends. Provide ongoing support and guidance to operations teams during the implementation phase. Develop and maintain strong relationships with clients and stakeholders. Job Requirements 5 years of experience in Contact Center healthcare process improvement. 3+ experience with Process improvement methodologies, such as Lean, Six Sigma, 3+ years experience in Project Management, managing multiple projects, utilizing MS Project or similar tools Strong understanding of healthcare operations and regulations. Experience with data analysis and performance metrics. Proficiency in process mapping and workflow analysis tools. Facilitating calls and meetings Knowledge of healthcare information systems and technology. Experience in change management and stakeholder engagement. Proficient in Microsoft 365 core applications Preferred Qualifications Experience in facilitating training sessions and workshops. RCM background, in an Acute setting Ability to work independently and as part of a team. Exceptional communication and interpersonal skills. Excellent analytical and problem-solving skills. Strong organizational skills and attention to detail. Ability to adapt to changing environments and priorities. WHAT WE OFFER Market Competitive Pay Levels Retirement Plan Medical Plan (HMO) from Day 1 of employment Dental, Medical, and Optical Reimbursements Life and Disability Insurance Sick Leave Conversion Tuition Fee Reimbursement Employee Assistance Program (EAP) Annual Performance Based Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism Opportunity All Mandatory Statutory Benefits WHO WE ARE Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center. As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world. We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines. Elevate your career with a leading health care company while improving lives. Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together Seniority level Mid-Senior level Employment type Full-time Job function Accounting/Auditing Industries Hospitals and Health Care #J-18808-Ljbffr