Sr. FinOps Analyst

4 weeks ago

Metro Manila Philippines Amazon Full time

Sr. FinOps Analyst - AR Healthcare Amazon is building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services. The Finance Operations organization works with every part of Amazon to provide operations accounting and excellence services with the highest level of controllership at the lowest cost to the company. As part of the Amazon Healthcare Global Finance Operations Services team, you will support the growth of Amazon HealthCare by driving financial improvement, scalability, and process excellence. You will collaborate with Management to improve existing and future state operations, systems, and processes. Key responsibilities Proactively reaching out to patients with open balances and assisting them with payment options Assisting admins with member billing needs via 1Life’s tasking system to provide the best customer service Educating admins and patients to better understand health insurance benefits through open balances Answering patient inquiries for complex billing cases and questions Investigating claims through insurance to ensure they were processed according to the patient benefit plan via internal tools Reaching out to patients when bill payments were unable to be processed (e.g., bounced checks, declined credit cards) to offer options for resolution Supporting One Medical through processes aimed at empowering patients to resolve any financial responsibilities Reviewing and reconciling patient and insurance balances for accuracy Managing the member statement process, by ensuring bills are sent efficiently and accurately Maintaining service level agreements in response time to admins and patients Basic qualifications Bachelor’s degree in a relevant area of expertise such as healthcare, business, or finance Prior experience of at least 1 year in Accounts Receivable in RCM space Experience working in shared services environment with productivity targets Exposure to US healthcare and insurance landscape Understanding of basic accounting principles and receivables management Proven ability to adhere to policies and procedures, as defined by leadership Preferred qualifications Experience with US healthcare and health insurance industry Prior AR Collections or back office experience Has led or been part of a team that worked on Six Sigma belt project / Kaizen / Lean projects Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. #J-18808-Ljbffr

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